Pharmacist Independent Prescriber, Nurse Independent Prescriber

Summary

Join MANUAL, a rapidly growing digital healthcare company, as a Healthcare Communication Specialist. You will provide expert guidance and support to patients through various communication channels, including live chat, messaging, phone calls, and webinars. This fully remote or hybrid role offers flexible hours (15-37.5 hours/week) and requires weekend work. You will utilize our EHR system, follow clinical protocols, and contribute to a collaborative team. MANUAL offers a competitive salary, comprehensive benefits, and opportunities for professional development. We are committed to improving healthcare and extending healthy years of life for our patients.

Requirements

• Healthcare qualification (nursing, pharmacy technician, dietitian, or healthcare-related field)
• Minimum 1 year of healthcare communication experience
• Excellent verbal and written communication skills
• Empathetic approach to patient concerns
• IT literacy and ability to use multiple digital communication platforms
• Ability to work independently while contributing to a multidisciplinary team

Responsibilities

• Conduct patient consultations via live chat, messaging, and phone calls to provide support, answer questions, and address concerns
• Host and deliver educational webinars on various health topics related to our treatment areas
• Use our secure Electronic Health Records System (EHR) to document all patient interactions comprehensively and confidentially
• Provide evidence-based information and guidance to patients across multiple treatment categories, including Weight Loss, Erectile Dysfunction, and Hair Loss
• Follow clinical protocols set by MANUAL's Medical team when providing advice
• Identify when patients need to be escalated to prescribers or other clinical specialists
• Support patients with side effect management and lifestyle modification advice
• Maintain complete, concise, and comprehensive patient records
• Work efficiently according to the designated rota to meet patient demand
• Provide feedback on communication processes and suggest improvements
• Engage in regular team meetings and training sessions
• Complete Patient Safety Incident (PSI) forms when appropriate

Preferred Qualifications

• Experience with telemedicine or digital healthcare delivery is desirable
• Knowledge of weight management and/or men's health conditions
• Experience with patient education and counseling

Benefits

• 25 days holiday (pro-rata for part-time hours) plus UK Bank Holidays (pro-rata, excluding two per year)
• Private health insurance with additional dental and eye care coverage
• Pension scheme and enhanced parental leave
• Cycle-to-work and Electric Car schemes
• Access to Headspace subscription, discounted gym memberships
• Learnably budget
• Fully remote or hybrid
• Flexible arrangements from 15 to 37.5 hours per week, with compressed hours available; weekend work is required