Pharmacy Patient Support Specialist

Summary

Join PurposeMed's Freddie USA team as a Pharmacy Patient Support Specialist! This remote, full-time position based in Canada requires experience in pharmaceutical, insurance, or healthcare. You will act as the primary point of contact for patients, liaising with pharmacies, navigating insurance processes, and processing prescription data. Strong communication and problem-solving skills are essential. PurposeMed offers competitive compensation, comprehensive benefits including extended medical, dental, vision, wellness days, and a generous learning fund, plus flexible work arrangements and a supportive team environment. Apply by February 21st!

Requirements

• Experience working in pharmaceutical, insurance, or healthcare-related industries
• Strong communication skills in English, both written and verbal
• Excellent problem-solving abilities and a strong willingness to learn
• A "driver" personality, biased toward action and collaboration; the ideal candidate will constantly push toward clarity, alignment and ultimately, delivery of results
• Exceptional organizational skills—organizing information, people, and tasks brings joy and creates clarity, focus, and progress
• The ability to work in a fast-paced and rapidly changing environment

Responsibilities

• Act as the primary point of contact via phone, email, SMS and chat, answering patients’ questions and troubleshooting issues, including prescription delays, insurance concerns, and medication questions, with empathy and professionalism
• Coordinate prescription fulfillment with our pharmacy partners and resolve operational challenges with non-partner pharmacies to ensure timely medication delivery
• Contact insurance providers to verify coverage, submit prior authorization requests, and resolve claim rejections
• Log and update prescription data across multiple systems, ensuring accuracy and compliance with healthcare regulations

Preferred Qualifications

• Ability to communicate in Spanish, both written and oral
• Experience working in a remote capacity, supporting both internal and external teams
• Familiarity with insurance processes, including prior authorizations and claim management for prescription drugs
• Knowledge of public/private insurance providers and the 340B Drug Pricing Program

Benefits

• Work flexibly within a team that’s remote friendly; we believe that work should fit around your life
• 20 vacation days and a team that will remind you to use them!
• Annual winter break closure
• Extended medical, dental, and vision care starting on your first day of work!
• 8 wellness days
• $500 health and wellness spending account
• $2,000 mental health coverage with additional free online counseling through Inkblot Therapy and FeelingBetterNow mental health assessments
• $20,000 of lifetime coverage for gender-affirming care and procedures
• $500 learning fund to use towards courses and other professional development
• Our unique People Potential program, in which you'll partner with your manager to identify opportunities to grow and achieve your full potential
• $3,400 lifetime coverage for fertility drugs
• Parental leave program for birthing and non-birthing parents–your choice of: Short term: 4 weeks off to use flexibly in your first year of parenting Long-term: 13 weeks EI top-op
• Eligible team members and their dependents also receive no-cost access to PurposeMed’s services: Freddie : PrEP assessment and follow-up appointments Frida : ADHD assessment Foria : Gender-affirming care services