Remote Player Support Advocate

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PTW

πŸ“Remote - Poland

Job highlights

Summary

Join our team as a Player Support Advocate and become an ambassador for our brand, providing world-class support to gamers and loyal customers. As a key member of our global operation, you will be communicating in the language you are applying for, and English. You will work with a dynamic team structure, maintaining a world-class dedicated service focused on exceptional responses and excellent quality.

Requirements

  • Fluency in the language you are applying for & English, particularly reading & writing
  • Excellent attention to detail, strong communication skills, and knowledge of Computers
  • Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team
  • A logical, methodical approach with good analytical and problem-solving skills
  • Excellent observation and attention to detail skills with patience, perseverance, and good concentration

Responsibilities

  • Ensuring customers' queries are answered with the aim of a first-time resolution
  • Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality
  • Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue
  • Communicating effectively while working within a dynamic team structure with individual and shared team objectives
  • Maintaining a world class, dedicated service, focused on exceptional responses and excellent, outstanding quality
  • Working with your colleagues across the wider global customer community to identify any trends in any customer queries

Benefits

  • Attractive remuneration
  • Holidays
  • Regular team competitions with great prizes
  • Inclusion into an extensive social calendar

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