PMO Team Lead, IT Services Consulting

Summary

Join our team as a PMO Team Lead-IT Services Consulting and lead a team of project and program managers delivering software solutions projects in a client-facing environment.

Requirements

• 5+ years of proven success working as a consulting project manager in the information technology/software development/digital transformation space
• 3+ years of experience as a people manager with direct reports
• Solid technical background, with understanding or hands-on experience in software development and cloud technologies
• Effective collaboration with remote, distributed teams across varied time zones
• Proven ability to delegate and direct a team and resolve conflicts internally and externally
• Experience providing visibility of project status and escalations through relevant and accurate information; developing & tracking portfolio dashboards ensuring accountability at all levels
• Proven experience leading complex management initiatives, establishing new company and practice processes, driving continual improvement and delivering excellent change management
• Amazing at building strong, lasting relationships
• Excellent client-facing and internal communication and presentation skills, both written and verbal
• Excellent teamwork and interpersonal skills
• Logical, strong thought leader, with acute problem-solving skills
• Results oriented mentality and the ability to drive to successful outcomes

Responsibilities

• Act as Project or Program Manager for the delivery execution of specified contract(s)
• Same required responsibilities as otherwise documented for those roles
• Creates, continuously improves, and champions strong governance in the project management framework(s) and delivery processes
• Collaborates with PMO leadership to ensure success in change management including training and successfully executed rollout plans
• Develop and maintain strong relationships with cross-practice, internal leaders and peers to enhance collaboration, problem solving, and create positive change for org-wide operational and delivery challenges
• Accomplish activities to ensure awareness of IT project management industry trends, such as reading articles, blogs, following relevant organizations on socials, round tables and/or trainings
• Identify and share learnings to enhance the PMO practice
• Uses identified problematic, inefficient, and/or impactful trends to drive innovative solutions for the PMO practice and across Cyclotron
• Offers solutions, participates in brainstorming and problem-solving sessions, and collaborates with a positive, can-do attitude
• Leads by example to create a culture where team members feel safe, are excited to share ideas, feel they are empowered to create change, and understand the PMO has a fail-forward, growth mindset
• Seeks and communicates ways the PMO practice can align to Cyclotron values, operational, and strategic objectives
• Lead a team of 6 to 8 Project and/or Program Managers as direct reports
• Participate in developing and refining job descriptions, identify skill gaps within the team to inform on needs in the next hire, interviewing, taking part in deciding on which candidates to bring in, and onboarding of new team members
• Work with team members to identify areas for growth, interests they would like to pursue, desired learning opportunities, and professional development and establish aligned SMART goals for them to achieve
• Work with team members to map out potential career paths within the organization, highlighting opportunities for progression and promotion
• Create succession plans with team members as part of this process to guarantee there is understanding and coverage of all current activities to make a smooth transition
• Set and communicate clear expectations
• Monitor employee performance and provide feedback
• Delivery performance across projects and programs delivered
• Performance against skill requirements and role expectations
• Achievement of established goals
• Answering and advising team members on questions related to their role, career path, the PMO practice, or the organization
• Create and foster connections and relationships to provide a team culture that warrants engagement and motivation
• Recognize and reward team members for outstanding efforts and performance
• Provide a safe space and the opportunity for 360-degree feedback with the ability to hear and act on constructive feedback provided about your management skills and tactics
• Deliver formal annual performance reviews, as well as continual informal feedback and coaching/mentoring throughout the year
• Perform direct, difficult and crucial conversations regarding team member’s failure to meet expectations causing undesirable outcomes, discomfort of other team members, and/or inadequate or poor performance
• Work with HR for all formal corrective actions and required documentation, performance improvement plans, and terminations
• Provides governance and oversight of portfolio of projects and programs to ensure project goals or objectives are accomplished within approved time frame, scope and budget
• Governance and auditing to confirm appropriate templates/collateral, with quality project specific content, are used
• Ensures timely and proper onboarding and execution of projects and programs within portfolio
• Provides situational guidance to Project Managers for projects and programs within portfolio, including escalation management (resolution or escalation to next level)
• Tracks, manages and communicates overall health of the portfolio including but not limited to financials, project performance, employee satisfaction, client satisfaction, risks and issues, resourcing concerns, funding, invoicing, investments made
• Frequent and recurring (combined review with other TLs) at risk project review. Will discuss at risk projects (yellow turning red and red projects), impact of the situation if unresolved, and the get to green plans for each
• Ensures timely and proper project close outs
• Responsible for maximizing resource allocation based on resource availability and prioritized projects
• Support white-glove, strategic, or otherwise identified accounts where proactive, senior-level delivery leadership relationships and involvement are required to accomplish highest level of client satisfaction and long-term partnership

Preferred Qualifications

• Project Management Professional (PMP) / PRINCE II certification is a plus
• Previous experience with Microsoft funding
• Prior delivery of Microsoft Cloud Technologies projects
• Success working with globally distributed teams