PMO Technical Program Director

Summary

Join Rackspace Technology as a Cloud Program Director, a senior-level role overseeing cloud computing professional services programs for Enterprises. You will leverage your deep understanding of cloud technology, leadership skills, and program management expertise to deliver successful cloud projects. This position requires strong client relationship management, team leadership, and resource allocation skills. You will manage budgets, mitigate risks, and ensure stakeholder communication. The ideal candidate possesses extensive experience in IT and cloud computing, along with proven success in leading teams and projects. Rackspace offers a competitive compensation package and a collaborative work environment.

Requirements

• Hold a Bachelor's degree in Computer Science, Information Technology, or a related field
• Possess at least 10 years of experience in IT, with a minimum of 5 years in cloud computing and program management
• Demonstrate a proven track record of leading successful cloud projects and teams
• Have in-depth knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and related technologies
• Possess strong leadership and team management skills, with the ability to motivate and inspire a diverse team
• Have excellent communication and interpersonal skills
• Possess strong problem-solving and analytical skills, with the ability to make data-driven decisions
• Have experience with cloud cost optimization and performance monitoring tools
• Be proficient in project management methodologies (e.g., Agile, Scrum) and tools (e.g., Jira, Trello)
• Have the ability to manage multiple projects simultaneously and prioritize tasks effectively
• Understand business processes and how cloud technology can drive business value
• Have the ability to align technical initiatives with strategic business goals
• Have 15+ years of experience in the required role, with a strong background in delivering professional services projects and programs within large-scale consulting firms
• Have experience working on Cloud Migration and Transformation projects (AWS, Azure and GCP)
• Be legally allowed to work in the US for any employer

Responsibilities

• Oversee the planning, execution, and delivery of cloud projects, ensuring they are completed on time and within budget
• Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with the services provided
• Lead and mentor a team of cloud engineers, architects, and project managers. Foster a collaborative and innovative work environment to drive successful cloud initiatives
• Maintain a consistent and prioritized view of all problems related to a program and actively captures and monitors problems that externally influence a program
• Guide program teams and related project managers in selecting methods, techniques, and evaluation criteria for obtaining results
• Develop and manage programmatic risk management plan including issues, risks, likelihood, mitigation strategies, mitigation resource needs, and timeframes
• Allocate and manage resources effectively to ensure project success and optimal utilization of team members
• Manage relationships with cloud service providers, ensuring that the organization receives optimal service and support. Negotiate contracts and service level agreements (SLAs) to meet business needs
• Oversee the cloud program's budget, ensuring that financial resources are allocated effectively. Monitor spending and make adjustments as necessary to stay within budgetary constraints
• Identify potential risks associated with cloud initiatives and develop mitigation strategies. Ensure compliance with industry standards and regulatory requirements
• Communicate progress, challenges, and successes to senior management and other stakeholders
• Stay current with emerging cloud technologies and industry trends. Continuously seek opportunities to improve cloud infrastructure, processes, and practices
• Ensures executive stakeholder engagement through effective escalation management to assist in problem resolutions as appropriate even when outside of immediate organization and role
• Highly effective at sourcing solutions across program teams

Preferred Qualifications

• Hold a master's degree or relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect)
• Have PMP (Project Management Professional) certification
• Have PgMP (Program Management Professional) certification
• Have Certified Scrum Master (CSM) / Certified Scrum Professional (CSP) certification
• Have SAFe Program Consultant (SPC) / SAFe Agilist (SA) certification

Benefits

• The anticipated starting pay range for Colorado is: $171,400 - $228,500
• The anticipated starting pay range for the states of Hawaii and New York (not including NYC) is: $187,500 - $250,000
• The anticipated starting pay range for California, New York City and Washington is: $205,600 - $274,100
• Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments
• Occasional travel, less than 20%