Portfolio Operations Senior Analyst

Summary

Join SeatGeekIQ Operations team as a trusted thought partner, impacting operational and financial decisions. You will play a critical role in executing SeatGeekIQ’s pricing services, working closely with the trading and quantitative research team to manage portfolios. The ideal candidate is a self-starter and problem solver, passionate about live events and entertainment with financial acumen. You will independently manage portfolios, handle upstream and downstream issues, maintain accounts, follow the Flex/Buyback process, execute SeatGeekIQ processes, work with stakeholders to improve operations, collaborate with internal/external teams, and ensure efficient operations. Long-term goals include process improvement, scaling ticket management, team management, and making key financial decisions. SeatGeek offers a flexible work environment, generous benefits, and a competitive salary.

Requirements

• 3+ years of experience in Revenue Operations, Sales Operations, or general Operations role preferred
• Strong verbal and written communication skills
• Organizational and multi-tasking skills
• Desire to innovate and automate
• Ability to work in a fast-paced environment and think clearly under pressure
• Passion for sports, music, and live events in general
• BS/BA Required

Responsibilities

• Independently execute daily management (ingesting new inventory, monitoring existing positions, and coordinating execution) of portfolios on both Primary and Secondary markets
• Manage any upstream issues that are surfaced by CX/BX with respect to any SeatGeekIQ managed tickets (Buyback/Fraud/Direct Inventory/etc.) including maintaining, guiding, and setting expectations with CX regarding ticket transfer policies and communicating with rev ops on refund processing
• Deal on a daily basis with any downstream issues that are surfaced by BX/DTI/Uploader with resold inventory such as upgrade orders, broken or unfulfilled orders, or other errors
• Maintain our set of 30+ accounts that we sell inventory out of and accept inventory to. This includes set up on uploader, transfer within accounts, resolving ticket type issues, and creation of any new accounts
• Follow the Flex/Buyback process by manually tracking all tickets that are not managed or partially managed by the team through our SAPIENT tool including ticket confirmation, relisting, and inputting sales
• Execute SeatGeekIQ processes related to our business, finance, and inventory workflows
• Work with internal stakeholders to improve daily operations processes
• Collaborate with other internal teams and external vendors to resolve any portfolio discrepancies
• Ensure healthy and efficient SeatGeekIQ operations and supporting SeatGeekIQ’s performance against core KPIs
• In the long term - improve existing processes and scale the number of tickets the Ops team can manage as well as manage a team of Ops members and make key decisions with financial impact to the portfolios

Preferred Qualifications

Ticketing operations experience preferred

Benefits

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave
• 401(k) matching program
• Student loan support resources
• Health, vision, dental, and life insurance
• Up to $25k towards family building and reproductive health services
• Gender-affirming care support program
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music