Practice Director

Summary

Join Veeva Systems Japan as a Practice Director for Managed Services, leading a team and driving significant change in post-implementation strategy. You will guide consultants, collaborating with customers to ensure optimal use of Veeva applications. This role requires both hands-on and strategic contributions, including defining best practices, recruiting, and developing team members. The ideal candidate is a results-oriented leader thriving in global, cross-functional environments and passionate about exceptional customer experiences. You will reshape post-implementation services, enhancing customer value and team efficiency. You will also build strong relationships with key customer stakeholders, proactively identifying opportunities for sustained success.

Requirements

• Native Japanese and proficient English skills – both verbal and written
• Ability to articulate messages to a business and technical audience
• Proven ability of independent and strategic thinking beyond boundaries
• Proven track record of hiring, training and developing consulting teams of minimum 10 members
• Direct experience selling and managing implementation or post-implementation programs for enterprise software

Responsibilities

• Lead and develop the Managed Services team, fostering a proactive and growth-oriented environment that supports long-term employee success and engagement
• Drive the strategic reshaping of post-implementation services, introducing and implementing new processes and best practices that enhance customer value and team efficiency
• Increase the team's impact and contribution, overseeing the effective delivery of billable engagements and driving the adoption and ongoing value realization of Veeva products and services
• Provide strong leadership, mentorship, and guidance, actively developing and maintaining innovative consulting processes that align with our proactive service model
• Build and nurture a strong internal network across Veeva’s Sales, Product and Services teams, collaborating to drive cross-functional initiatives and ensure seamless customer experiences
• Cultivate strong, trusted advisor relationships with key customer stakeholders, understanding their evolving needs and proactively identifying opportunities for sustained success
• Champion problem resolution, acting as the primary escalation point for complex after golive issues and ensuring successful outcomes for our customers

Preferred Qualifications

• SaaS / Cloud implementation expertise
• Previous P&L responsibility
• Experience with CRM, MDM platforms, Content Management Platforms
• Experience in the Life Science industry