Vesta Healthcare is hiring a
Practice Manager

Summary

Join our team at Vesta Primary Care as a Practice Manager and lead the New York medical practice with operational support leadership, prioritizing patient care and business needs. As a key member of the operations team, you will ensure efficient schedules, manage customer service concerns, and prioritize achieving KPIs. If you have experience in healthcare management, are data-driven, and can multitask under pressure, we encourage you to apply.

Requirements

• An Associate degree required, Bachelor’s or Master’s degree preferred; healthcare-related specialization preferred (e.g. Healthcare Administration/Management, Public Health, Medical Informatics, etc)
• Credentials as a Medical Assistant, LPN or RN (required)
• The ability to be focused and productive while working from home with a private area in their home/workspace with a reliable internet connection (required)

Responsibilities

• Provide operational support leadership, with patients and primary care providers as priority customers
• Manage customer service concerns, trouble shoots, performs service recovery
• Ensure productive and efficient schedules for the practice
• Serve as a personnel manager for the Medical Assistant team, ensuring timely completion of patient related activities and adequate training
• Prioritize achieving KPIs and is data-driven; addresses performance and builds workflows to best achieve KPIs in a timely manner
• Serve as the “office coordinator” remote work settings; this includes managing mail, expenses and ensuring staff and necessary supplies to do their jobs
• Manage and prioritize practice tasks to ensure that urgent needs are met by both the operations and clinical teams
• Ensure the data integrity to enable accurate billing, patient enrollments vis a vis insurance coverage, accounts payable / receivable and processes are best addressed by the practice
• Analyze practice challenges and suggest strategies to address them; “manages up” to leadership as needed to help achieve outcomes of the practice
• Implement new workflows and processes in the practice; monitor performance and adherence to new processes
• Lead with financial responsibility; ensures insurance eligibility for patients seen by practice and optimizes provider schedule
• Participate in growth-related activities, engaging with referral sources and promoting the practice
• Ensure team adherence to compliance policies, procedures, and standards of conduct
• Cover and perform team duties within credentialed “scope of practice” as needed and required for practice success; provides “patient-facing” customer service as needed and estimated to be at least 50% of time

Preferred Qualifications

• Bilingual in English/Spanish or Russian
• A minimum of 2 years of management experience; preferably in healthcare
• Experience in startup or early market entry environment

Benefits

• Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
• Paid vacation
• Paid Sick/personal days
• ~12 paid holidays
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly gym reimbursement to be used for gyms membership and classes
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Accident insurance, hospital insurance, and critical insurance
• Pre-tax Flex Spending/Dependent Care/Transit accounts
• 401k with up to 4% match