Clariti is hiring a
Delivery Practice Manager

Summary

The job is for a Delivery Practice Manager at Clariti, a company that empowers governments to deliver exceptional citizen experiences through their software solutions. The role involves managing projects/programs for strategic accounts, building a team, and providing guidance and coaching to ensure successful project outcomes.

Requirements

• Bachelor's degree (or equivalent experience)
• 10+ years of services delivery experience, including services management experience
• 7+ Years of program management experience, including PMP certification
• Exceptional executive communication and client relationship-building skills
• Must have experience delivering software in large Enterprise environments (preferably public sector Tier 1 and Tier 2 communities, or private sector Fortune 100)
• Must have superior project financials business acumen (forecasting, allocated revenue, etc.)
• Adept in large corporate organizational change management & strategies
• Leadership experience in large transformation programs
• Ability to navigate presales
• Systems Integrator experience
• Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration
• Proven ability to build trusted relationships at the client-executive level
• Ability to travel within Canada and to the US about 30%-40%

Responsibilities

• Oversee the high-quality delivery of all engagements within the assigned portfolio with partners and customers
• Analyze and execute on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals and values at a strategic level
• Manage the overall services relationship between strategic customer, partner, and Clariti during transformations, building credibility and trust from sales support through implementation and post-go-live
• Ensure that projects/programs are delivered on time, within budget and with the highest levels of customer satisfaction
• Implement effective delivery mechanisms, including centralization, to decrease effort and increase speed for our customer to achieve their business outcome
• Drive a consistent customer project and delivery experience through our Engagement Manager community
• Assist the Clariti sales team in closing deals by defining the strategy and value proposition and providing oversight during the deal pursuit
• Attract, onboard, and develop top talent to build a high-performing team of Engagement Managers to meet high demands at scale
• Provide coaching and mentoring for the Clariti project team
• Document and use completed projects and inclusive lessons learned to educate the entire Professional Services team

Benefits

• 100% ‘remote-first’ Work Environment
• Flexible Work Hours
• Competitive Total Compensation
• Personal Time Off (PTO). - we offer our team 29 days of paid time-off  (broken down as 3 weeks of vacation + 8 flex days + 2 holiday observance days + 4 team appreciation days)
• Comprehensive Extended Benefits package. - including coverage for medical, dental and vision - starting on day one!
• $500 Annual Wellness Spending Account. - (prorated based on start date) for team members' personal health and wellbeing
• An Annual Professional Development budget
• Team Building Initiatives
• Onboarding & Quarterly WFH budget. - we provide each of our team members with $300 to get started, and $150 per quarter (adjusted based on CAN or US location) to spend towards home office expenses, co-working memberships, or anything they need to make their personal work space comfortable
• Tech Tools and Stack. - we provide the team with a Mac (or PC where necessary), and for regular collaboration and day-to-day work management, we use Google Workspace, Zoom, Slack, Confluence/Jira, Lattice, Rippling and Greenhouse
• Background checks. - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team