Remote Delivery Practice Manager

Summary

Join Clariti as a Delivery Practice Manager and lead the high-quality delivery of engagements within assigned portfolios, while building a team of Engagement Managers/Project Managers.

Requirements

• Bachelor's degree (or equivalent experience)
• 10+ years of services delivery experience, including services management experience
• 7+ Years of program management experience, including PMP certification
• Exceptional executive communication and client relationship-building skills
• Must have experience delivering software in large Enterprise environments (preferably public sector Tier 1 and Tier 2 communities, or private sector Fortune 100)
• Must have superior project financials business acumen (forecasting, allocated revenue, etc.)
• Adept in large corporate organizational change management & strategies
• Leadership experience in large transformation programs
• Ability to navigate presales
• Systems Integrator experience
• Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration
• Proven ability to build trusted relationships at the client-executive level
• Ability to effectively manage and resolve client escalations

Responsibilities

• Oversee the high-quality delivery of all engagements within the assigned portfolio with partners and customers
• Analyze and execute on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals and values at a strategic level
• Manage the overall services relationship between strategic customer, partner, and Clariti during transformations, building credibility and trust from sales support through implementation and post-go-live
• Ensure that projects/programs are delivered on time, within budget and with the highest levels of customer satisfaction
• Implement effective delivery mechanisms, including centralization, to decrease effort and increase speed for our customer to achieve their business outcome
• Drive a consistent customer project and delivery experience through our Engagement Manager community
• Assist the Clariti sales team in closing deals by defining the strategy and value proposition and providing oversight during the deal pursuit. This entails closely aligning with partners and system integrators
• Attract, onboard, and develop top talent to build a high-performing team of Engagement Managers to meet high demands at scale
• Provide coaching and mentoring for the Clariti project team
• Document and use completed projects and inclusive lessons learned to educate the entire Professional Services team

Benefits

• 100% ‘remote-first’ Work Environment - our people are our greatest asset, and everyone requires a different environment to do their best work
• Flexible Work Hours - everyone on the team works a typical 8-hour workday, however as we span various timezones, we have defined core hours for collaboration from 9am-2pm (PST)
• Competitive Total Compensation - we recognize the valuable contributions and hard work of our team, and reward them for it!
• Personal Time Off (PTO) - we recognize the need for recreation, and to ensure that all employees are taking adequate rest, we offer our team 29 pro-rated days of paid time-off  (broken down as 3 weeks of vacation + 8 flex days + 2 holiday observance days + 4 team appreciation days)
• Comprehensive Extended Benefits package* -  including coverage for medical, dental and vision - starting on day one!
• $500 Annual Wellness Spending Account* - (prorated based on start date) for team members' personal health and wellbeing
• An Annual Professional Development budget*, and high potential for growth and continuous learning
• Team Building Initiatives - in partnership with leadership and our People & Talent team, we have a culture committee who regularly host events and activities to support team socials and engagement
• Onboarding & Quarterly WFH budget* - we provide each of our team members with $300 to get started, and $150 per quarter (adjusted based on CAN or US location) to spend towards home office expenses, co-working memberships, or anything they need to make their personal work space comfortable
• Tech Tools and Stack - we provide the team with a Mac (or PC where necessary), and for regular collaboration and day-to-day work management, we use Google Workspace, Zoom, Slack, Confluence/Jira, Lattice, Rippling and Greenhouse