Practice Manager, Technical Services

Summary

Join Veeva Systems, a leading cloud-based software solutions provider, as a Technical Practice Manager. You will build, lead, and mentor a team of Technical Consultants, focusing on long-term customer success. Leverage your expertise in Vault Platform, integrations, and SaaS implementation best practices to guide complex projects. This role requires strong Java development skills, experience leading technical teams, and a customer-facing background. Veeva offers a flexible work environment, competitive compensation, and comprehensive benefits, including medical, dental, vision, flexible PTO, retirement programs, and a charitable giving program.

Requirements

• 5+ years leading, hiring, and growing technical teams
• 5+ years working in a software developer capacity
• Strong background in Java development and experience with the Spring framework
• Ability to roll up sleeves and tackle hands-on technical tasks to support the team when needed
• Experience in translating business requirements into software specifications including writing and reviewing technical documentation
• Experience in a customer-facing role, preferably with a software professional services organization or consulting background
• Ability to articulate and implement integration architecture
• Proven ability to work independently in a dynamic, fast-moving environment, but also as part of a remote team
• Ability to travel up to 10%
• Qualified candidates must be legally authorized to be employed in the United States.  Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

Responsibilities

• Build, lead, and mentor an amazing team of Technical Consultants focused on long-term customer success
• Provide subject matter expertise on Vault Platform, integrations, technical design, and Software-as-a-Service (SaaS) implementation best practices
• Take complex concepts and articulate them to audiences of varying perception levels
• Design, implement, and provide subject matter expertise for the development of custom applications
• Manage integration, development projects, and resources
• Contribute to our technical services knowledge base
• Evangelize the value of Veeva’s Technical Services
• Support the sales team and solution consultants in winning new business
• Work closely with customers to understand their pain points and recommend efficient solutions
• Accountable for customer success from beginning to end of the project life cycle

Preferred Qualifications

• Experience with data or document management platforms
• Experience with source code control systems
• Experience working in a GxP validated environment
• Experience in the Pharma Regulatory, Safety, Quality, or Clinical spaces
• Experience with AWS services and methodologies, particularly on using Serverless components, including AWS Lambda, Step Functions, API Gateway, Fargate, and CloudFormation
• Based on the East or Central time zone
• Computer science or related degree

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program