Remote Prescription Verification Specialist
at 1-800 CONTACTS

Summary

Join our team at 1-800 Contacts as a Data Process/Service Specialist, where you will be responsible for data entry and customer communication to provide an exceptional customer experience. You will work remotely from approved locations in North Carolina, Texas, or Utah, with a starting base pay of $12.00 per hour plus bonus potential.

Requirements

• High school diploma (or GED equivalent)
• Great computer skills and technical literacy
• Technical aptitude
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace, free from interruption or distraction that provides confidentiality
• Positive, solution-oriented mindset
• Ability to show up to work on time and work your scheduled shift

Responsibilities

• Contact eye care providers to obtain prescriptions for our customers
• Process roughly 325 items or more per 8-hour shift following standardized processes (using gaming mice, screen layout, workflow, etc.) to achieve the best customer experience and remain compliant
• Verify contact lens prescriptions by processing inbound faxes from customers and eye care providers
• Respond to emails and text messages from customers regarding their prescriptions
• Advise customers regarding any order adjustments
• Interact directly with customers through email, text messages and sometimes via the phone
• Abide by 1-800 Contacts policies and procedures as identified and amended from time to time
• Live the company values: Big Hearted, Unconventional, Tenacious, Better Together
• Perform other duties as assigned by managers

Benefits

• Amazing medical, dental, and vision coverage
• 401(k) match
• Free eye exams for your immediate family and dependents
• Deep discounts on contact lenses and glasses lenses and frames
• Tuition reimbursement for eligible courses
• Exposure to internships and training to other roles in the company
• PTO accrual and time off policy