Principal Business Information Security & Solutions Architect

Summary

Join ServiceNow as a Principal Business Information Security & Solutions Architect, a customer-facing senior role blending CISO strategic expertise with Solution Consultant technical proficiency. This hybrid position, similar to a BISO, focuses on architecting secure, scalable customer workflow solutions on the ServiceNow NOW Platform for financial services clients. You will need deep knowledge of regulations (GDPR, PCI-DSS, SOX, FINRA), hands-on platform architecture experience, and the ability to engage C-level executives. As a trusted advisor, you will lead complex pre-sales engagements, design innovative solutions, and ensure compliance. The role involves strategic solution architecture, regulatory and audit expertise, C-level engagement, pre-sales technical leadership, platform and data expertise, and team collaboration. You will mentor junior team members and contribute to ServiceNow's global business services.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; Master’s degree preferred
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 15+ years of experience in enterprise architecture, solution consulting, or information security, with at least 5 years in the financial services sector
• Proven track record in pre-sales, customer-facing roles, delivering complex solutions to C-level stakeholders
• Hands-on experience with the ServiceNow Now Platform, including ITSM, Service Portal, and integration development
• Expertise in cloud platforms (e.g., AWS, Azure, Snowflake) and data technologies (e.g., Databricks, Spark, Snowflake schemas)
• Deep understanding of regulatory and audit requirements in financial services (e.g., GDPR, PCI-DSS, SOX, FINRA, SEC Rule 17a-4, CDMC)
• Proficiency in programming languages (e.g., Python, Java, SQL) and data tools (e.g., Tableau, Power BI, Talend)
• Strong knowledge of ETL/ELT processes, data modeling (e.g., star schemas, snowflake schemas), and data warehousing
• Experience with big data technologies (e.g., Hadoop, Spark, Cassandra) and cloud-native architectures
• Familiarity with security practices, including encryption, data masking, and identity management
• Familiarity with networking capabilities including CSP networking technologies (eg. Express Route, Private Link, Security Groups etc…), DNS etc…
• Exceptional communication and presentation skills, with the ability to influence senior executives and technical teams
• Strong leadership and mentoring abilities, with experience managing cross-functional teams in Agile environments
• Strategic thinking and problem-solving skills, with a focus on aligning technical solutions with business goals
• Ability to manage multiple projects, prioritize workloads, and deliver results under tight deadlines

Responsibilities

• Design and architect secure, scalable customer workflow solutions on the ServiceNow Now Platform, tailored to the unique needs of financial services clients
• Develop technical roadmaps that align with clients’ business strategies, ensuring seamless integration with existing and future technology landscapes
• Define data architecture frameworks, including metadata, integration, and security models, to support real-time insights and regulatory compliance
• Leverage cloud-based data solutions (e.g., Snowflake, Azure, AWS) to enhance workflow performance and scalability
• Act as a subject matter expert on financial services regulations (e.g., GDPR, PCI-DSS, SOX, FINRA), advising clients on compliance strategies and audit readiness
• Implement data governance frameworks, encryption, masking, and auditing techniques to ensure data security, privacy, and regulatory adherence
• Conduct data quality audits and develop remediation plans to mitigate risks and ensure compliance with industry standards
• Build and maintain senior executive relationships (e.g., CIOs, CISOs, CFOs, BISOs), articulating the business value of ServiceNow solutions and their impact on top-line revenue
• Present strategic and technical content at the CXO level, translating complex technical concepts into business outcomes
• Provide thought leadership by challenging clients to rethink workflows, security, and digital transformation strategies, drawing on industry best practices
• Lead complex pre-sales engagements, collaborating with Solution Specialists and cross-functional teams to deliver proofs of concept (POCs), demos, and RFI/RFP responses
• Partner with customer architects and technical leads to design solutions that integrate ServiceNow with enterprise systems (e.g., CRM, ERP, data lakes)
• Support the broader pre-sales team by sharing insights on ServiceNow best practices and industry-standard approaches to workflow and security challenges
• Advise on the design and architecture workflows using ServiceNow’s AI-powered tools, reusable components, and configurable playbooks to automate processes and enhance productivity
• Design and implement ETL/ELT processes to integrate data from diverse sources (e.g., NetSuite, Salesforce, Snowflake) into unified workflows
• Optimize platform performance using cloud-native technologies (e.g., Snowflake, Azure Data Factory, Databricks) and big data tools (e.g., Spark, Hadoop)
• Collaborate with data engineers, architects, and business analysts to deliver end-to-end solutions in an Agile environment
• Mentor junior team members, leading technical training sessions to foster skill development and ensure adherence to architectural standards
• Contribute to the development of ServiceNow’s global business services by sharing insights and influencing platform strategy

Preferred Qualifications

Relevant certifications (e.g., ServiceNow CSA, CISSP, CISM, AWS Certified Solutions Architect, Google Certified Professional Data Engineer) are highly desirable