SMG - Service Management Group is hiring a
Principal Cloud Operations Architect

Summary

The job is for a Principal Cloud Operations Architect at SMG, a leading experience management provider. The role involves providing expert-level support and architecture guidance for Azure cloud solutions, focusing on stability, security, and efficiency. The company offers a work hard, have fun environment, ample opportunities to learn and grow, remote work, unlimited PTO, and a diverse team.

Requirements

• Bachelor’s or Master’s Degree in Computer Science, Information Technology, or a related field
• 7+ years of experience in designing, supporting, and optimizing Azure cloud environments, with a specific focus on troubleshooting and system performance
• In-depth experience with Azure networking components such as VWan, VHub, VNet, Subnets, VPNs, ExpressRoute, Traffic Manager, Firewalls, NSG’s, Private Endpoints, Load Balancers, Application Gateways etc. Exposure to or F5 BigIP LTM and Shape
• Strong working knowledge of legacy (Hadoop, Mongo, SQL) and (Managed SQL Instances, Azure SQL, Snowflake) with hands-on experience in troubleshooting data workflows
• Proven experience in managing and resolving operational issues in Azure environments, with strong troubleshooting skills across networking, compute, and data services
• Experience in conducting root cause analysis and implementing system optimizations to prevent future incidents
• Hands-on experience with automation tools (PowerShell, ARM templates, Terraform, Bicep) to streamline cloud operations and improve system efficiency

Responsibilities

• Provide expert-level support for the Azure cloud platform, focusing on the stability, security, and optimization of network and data solutions
• Lead the identification, troubleshooting, and resolution of cloud infrastructure and service issues, minimizing downtime and operational impact
• Implement and manage robust monitoring solutions (Azure Monitor, Log Analytics) to proactively identify and resolve potential performance bottlenecks or security issues
• Regularly review and optimize cloud infrastructure and services, focusing on performance tuning, cost-efficiency, and reliability in network and data environments
• Conduct detailed post-incident analysis to determine root causes and prevent future occurrences through architectural adjustments or new processes
• Continuously monitor system health and performance, providing solutions to maintain uptime, optimize data workflows, and improve network reliability
• Support the design and maintenance of the full stack of Azure network infrastructure resources and the existing F5 implementation
• Work closely with Engineering to support the design and maintenance of legacy and new data platforms to ensure seamless and secure operations
• Ensure adherence to security and compliance best practices, responding to security incidents, and performing ongoing audits to maintain regulatory compliance (GDPR, HIPAA)
• Develop and implement automation scripts and tools to streamline repetitive support tasks and optimize cloud performance
• Work closely with Engineering, DevOps, and Operations teams to evolve operational processes and improve cloud solutions

Benefits

• Work hard, have fun environment
• Ample opportunities to learn and grow
• Fully Remote, Contract or Fulltime position
• Unlimited PTO
• Diverse, experienced, friendly team which will welcome you, support you and challenge you