Remote Principal Customer Success Architect

Summary

Join our team as a Principal Customer Success Architect to own the journey to success for our largest and most strategic customers. As a highly strategic role, you will manage risk in top accounts, help teams operate efficiently, and drive customer value.

Requirements

• At least 15+ years industry experience in a customer facing role within software and/or technology (preferably within cybersecurity)
• At least 10+ years of experience leading customer success for major accounts
• Experience as a business functional leader in sales, support or engineering
• Proven track record of customer outcomes resulting in expansion of the Axonius relationship
• Expert understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
• Familiarity with APIs and their practical application in a real world environment
• Understanding of data sets and how to effectively extract useful information
• Working knowledge of Internet protocols and services (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)
• Working knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management
• Working knowledge of coding in Python, Bash, Batch, and/or Powershell
• Excellent verbal and written communication skills
• Strong critical thinking skills with the ability to identify novel solutions to complex problems
• Capable of presenting technical information to technical and non-technical audiences
• Ability to train others on Axonius products and process

Responsibilities

• Act as a voice of the customer for key strategic accounts and ensure account teams are leveraging best practices to set the customer up for optimal outcomes
• Partner with the Account Executive and TAM to translate the customer's desired business outcomes into actionable objectives and plans
• Collaborate with key customer stakeholders to build technical champions and grow sponsorship within the account
• Act as program manager for executive account escalations and partner with account teams to ensure they have what they need to quickly resolve escalations and mitigate risk
• Build and maintain an account risk reduction program, focusing on using the key learnings from major accounts to identify risk across all Axonius customers
• Develop best practices to drive optimal results across the entire customer lifecycle
• Act as Subject Matter Expert for Axonius’ top accounts in North America
• Participate in Technical Quarterly Business Reviews and Executive Business Reviews as needed
• Develop & execute Account Plans with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction

Benefits

• Competitive salary
• Stock options
• Attractive benefits
• Annual bonus