Principal Platform Architect

Summary

Join ServiceNow as a Principal Platform Architect in Montreal, a technical advisory role focused on helping customers build strong ServiceNow foundations and design solutions. You will guide customers and partners on best practices, instance strategy, and technical governance, without performing platform configuration. This highly consultative role involves working with executive, platform owner, and development teams. The ideal candidate has extensive experience in enterprise architecture, management consulting, and technology strategy, with a proven ability to advise senior executives and manage large programs. Success in this role requires strong relationship-building skills, technical expertise, and the ability to translate business objectives into actionable roadmaps.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Canadian citizenship or permanent residency status and reside in Montreal, Canada
• 8+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
• Experience working with functional business leaders
• Experience identifying business objectives and developing outcome-focused roadmaps
• 10+ years large program experience leading architecture and design
• Enterprise Architect role and relevant experience
• Enterprise Architect certification (Togaf, IT4IT, etc)
• Database, core data design, Security, integrations
• Significant role in implementation of one or more; SFDC, WKDAY, Success Factors, Oracle Cloud, Remedy
• Minimum 2 years of ServiceNow Platform Experience is required
• Cloud platform certification(s)
• Familiarity with Enterprise Workflow Platform
• Customer Focus
• Collaborates
• Drives Results
• Cultivates Innovation
• Courage
• Consultative Perspective
• Manages Complexity
• Strategic Mindset
• Technical Development
• Travel up to 25%

Responsibilities

• Developing strong relationships with CIO and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes into a customer roadmap
• Enterprise architecture Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
• Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems
• Establish and manage technical governance processes
• Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices
• Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support
• Advocate/champion ServiceNow’s advisory and expert services best practices and industry use cases with clients
• Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes
• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
• Define solutions across the platform that align to out of the box capabilities
• Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates

Preferred Qualifications

• Consulting Experience Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
• Fortune 500 or OEM Software or Cloud CO enterprise architect
• Experience working with large Consulting/SI organizations