Principal Platform Architect

Summary

Join ServiceNow's Customer Outcomes team as a Principal Platform Architect, advising clients on establishing a strong technical foundation for the ServiceNow platform. This highly consultative role focuses on guiding customers and partners to achieve their goals using best practices, not on platform configuration. You will work with executive and technical teams throughout the sales, implementation, and operational phases of ServiceNow solutions. The ideal candidate possesses extensive experience in enterprise architecture, management consulting, and technology strategy, with a proven ability to advise senior executives and manage large programs. You will develop strong client relationships, translate business objectives into actionable roadmaps, and establish technical governance frameworks. This position requires deep expertise in data modeling, cloud technologies, and the ServiceNow platform, along with excellent communication and presentation skills. The role involves up to 30% travel.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Consulting Experience Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
• 5+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
• Fortune 500 or OEM Software or Cloud Company enterprise architect
• Career progression (Technical, Architecture)
• Experience working with functional business leaders to: Identify business objectives and develop outcome-focused roadmaps
• Guide large Consulting/SI organizations
• Large Program Experience 10+ years large program experience leading architecture and design
• Enterprise Architecture Experience Enterprise or Solution Architect role and/or relevant experience
• Data modeling, core data design, security, integrations, configuration management
• Cloud Application Technology Experience Experience in implementation of one or more cloud-based systems such as SalesForce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
• 2+ years of ServiceNow Platform Experience is required
• Meet and maintain the requirements to work in a FedRAMP environment (i.e. undergo a background screening, reside on U.S. soil, and prove status as a U.S. Citizen, U.S. National, or a U.S. Person)
• Customer Focus
• Translates requirements to Demonstrate value
• Collaborative
• Results Driven
• Cultivates Innovation
• Executive level communication skills
• Consultative perspective
• Thrives in complexity
• Strategic mindset
• Software Development background
• Excellent presentation and communication skills
• Travel up to 30%

Responsibilities

• Developing strong relationships with the c suite and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey
• Translate business objectives to outcomes through the visual customer roadmap
• Interact with customer architecture personnel (enterprise and solution) Enterprise architecture to: Analyze and translating translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
• To position ServiceNow as the system of action to enable the integrated digital transformation roadmap
• Establish and advise on the technical governance related domains and associated processes
• Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices
• Advocate/champion ServiceNow’s advisory leading practices and industry use cases with clients
• Contribute thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes
• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
• Define solutions across the platform that align to delivered capabilities

Preferred Qualifications

• Cloud platform experience desired
• Familiarity with Enterprise Platforms
• Ideal location for federal work – (Open to remote. Preferred Northern VA, DC, MD)

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs