Platform Architect

Summary

Join Caylent, a cloud native services company, as a Salesforce & Certinia Platform Architect to lead the strategic design, implementation, and optimization of internal Salesforce and Certinia environments. Ensure scalability, stability, and alignment of CRM and ERP systems with business objectives. Serve as the technical authority for both platforms, collaborating cross-functionally to architect solutions enhancing productivity, data integrity, and business performance. Design and govern enterprise architecture across both platforms, translating business requirements into scalable and secure technical solutions. Lead technical evaluations, system design sessions, and solution architecture documentation, overseeing system integration strategies. Ensure platform performance, security, and compliance. Provide guidance to developers and administrators, setting best practices. Evaluate and implement supporting AppExchange and Certinia packages. Collaborate with Enterprise IT and Business Ops on system upgrades and environment management.

Requirements

• 7+ years of hands-on experience with Salesforce platform architecture, including Sales Cloud and Marketing Cloud
• 4+ years of direct experience with Certinia, including PSA, Accounting, and Revenue Management modules, as well as Analytics Studio and Financial Report Builder
• Proven success architecting scalable enterprise solutions within Salesforce and integrating ERP/PSA systems
• Strong understanding of Salesforce platform architecture including Apex, Lightning Components, APIs, Data Loader, SOQL and Flows
• Expertise experience in data modeling, process automation, and reporting across CRM and ERP domains, including integrated BI tools
• Experience designing and managing enterprise-level integrations using tools such as MuleSoft, Workato, or Boomi
• Familiarity with ITIL, Agile, and DevOps best practices; experience with Jira, Git, and CI/CD tools is a plus
• Bachelor's degree in Computer Science, Information Systems, or related experience

Responsibilities

• Design and govern the enterprise architecture across Salesforce and Certinia platforms
• Partner with business stakeholders to translate requirements into scalable and secure technical solutions
• Own the platform roadmap and ensure alignment with business strategy, growth, and change management needs
• Lead technical evaluations, system design sessions, and solution architecture documentation
• Oversee system integration strategies between Salesforce, Certinia, and third-party applications
• Ensure platform performance, security, and compliance with data governance policies
• Provide guidance to internal and external developers and administrators; set best practices for configuration, customization, and development
• Evaluate and implement AppExchange and Certinia packages that support business functions
• Collaborate with Enterprise IT and Business Ops on system upgrades, patching cycles, and environment management

Preferred Qualifications

• Salesforce certifications such as Application Architect or System Architect are highly preferred
• Team-first mindset with a collaborative approach to working across existing teams; able to build trust and alignment quickly
• Strong business acumen and communication skills to interface with executive stakeholders
• Ability to influence decision-making and promote adoption of scalable solutions
• Self-starter with strong project management and organizational skills
• Passion for continuous learning and keeping up with evolving Salesforce and Certinia ecosystems
• Experience working in a Professional Services / Consulting organization is highly preferred

Benefits

• 100% remote work
• Flexible Time Off
• Competitive phantom equity
• Paid for exams and certifications
• Peer bonus awards
• State of the art laptop and tools
• Equipment & Office Stipend
• Individual professional development plan
• Annual stipend for Learning and Development
• Work with an amazing worldwide team and in an incredible corporate culture