PagerDuty is hiring a
Principal Product Manager in United States

Summary

PagerDuty is seeking a Principal Product Manager to join their Flexible Platform team. The candidate will help manage real-time work across various functions beyond software and IT operations by owning the development of two critical building blocks, Work Objects and Notifications. They will partner with engineering and design teams, prioritize feedback from internal and external stakeholders, and design tools for onboarding development teams and customers.

Requirements

• 6-10+ years of product management experience for a SaaS enterprise software company preferably with B2B applications and platform experience
• Strong knowledge of integration architecture, patterns and platforms, understanding of cross-application business processes and flows, and knowledge of API best practices
• Ability to experiment with 3rd party APIs, designing APIs based on RESTful principles, and collaborating on integration solution design
• Ability to be self-driven in writing SQL queries to get access to make data-driven decisions
• Excellent collaboration skills with cross-functional teams that include engineering, product management, sales, and marketing staff
• Experience with Agile software methods or a desire to learn them; we don’t throw PRDs over the fence and hope for the best

Responsibilities

• Define the roadmap for two of our core flexible platform building blocks: Work Objects and Notifications
• Partner closely with engineering and design on new building block enhancements
• Prioritize feedback from 3rd-party developers, internal development teams, internal Professional Services, and partner teams
• Partner with other PD development teams to enable them on how to leverage platform building blocks and help make them successful
• Design the tools and content to seamlessly onboard development teams and customers onto the platform
• Support marketing with content and awareness for developers and internal stakeholders

Preferred Qualifications

• Bachelor's and/or Master's in Engineering, Computer Science, technical related field, or equivalent practical experience as a software engineer
• Software development experience is a big plus

Benefits

• Competitive salary and company equity
• Comprehensive benefits package from day one
• Flexible work arrangements
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks
• Mental wellness programs