Twilio is hiring a
Principal Product Manager

Summary

Join the team as Twilio's next Global Voice Routing Principal Product Manager. This position is needed to be responsible for providing a best-in-class voice service that powers the most demanding contact centers on the planet with network connections that enables calling to over 200 countries/territories around the world.

Requirements

• Education in a technical field such as engineering, computer science, mathematics, data science or similar
• Experience writing detailed requirements for a software feature or solution for an internal or external customers
• Demonstrated experience working with big data sets and using tools such as writing SQL queries, sheets, or similar
• Strong technical, analytical, and UI/UX design understanding and will roll up sleeves to get the job done
• Ability to speak and write in English fluently

Responsibilities

• Lead Product for Voice Connectivity routing and security team based in United States who is responsible for originating 100% of calls to the public telephone network globally
• Responsible for the roadmap, requirements and prioritize releases for your engineering team
• Write detailed and technical product requirements for your engineering team
• Interface with 3rd party vendors
• Run Looker (SQL queries) to track adoption, and success metrics, and KPIs. Create hypothesis and validate with data and customer testimonials
• Taking into consideration customer use-cases and dynamic regulatory frameworks, make recommendations on how to evolve the platform
• Generate customer communications when regulatory frameworks change impacting customers

Preferred Qualifications

• Experience independently testing hypotheses and quantifying expected impact by querying internal data sets
• Experience or Interest in understanding distributed systems (cloud-scale) architectures
• Experience working in an Agile/SCRUM development process with globally-distributed teams and customers
• Experience working with direct sales, marketing, and defining pricing/packaging

Benefits

• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave