Principal Program Manager

Summary

Join Hitachi Solutions as a Principal Program Manager to lead global ERP transformation programs exceeding $35 million. You will provide leadership for technical, cost control, and operational actions, ensuring client satisfaction and effective management of integrated solutions. Responsibilities include leading global ERP implementations, developing program plans, coordinating cross-functional teams, engaging with C-level executives, and mentoring team members. The ideal candidate possesses extensive experience in leading global ERP transformation programs, a PMP certification, and proven success managing large, global teams. This role requires strong leadership, communication, and stakeholder management skills. Hitachi Solutions offers competitive compensation and benefits.

Requirements

• Minimum of 20 years of experience in professional services Program Management role leading ERP Implementations (SAP, Oracle, Microsoft Dynamics Preferred)
• PMI Project Management Professional (PMP) Certification
• Proven experience managing multi-platform projects within a Program
• Ability to communicate effectively with Senior/Executive Management (including business and IT C-level staff) and customers/vendors
• Balance of business knowledge and people management skills
• Applied experience with PMI Program and Project Management standards and best practices, and methodologies AGILE, SCRUM, SAFe, CMM, CPM, Waterfall, etc
• Proven success in Program Management, ideally within a consulting environment
• Proven success leading Programs with Global teams upwards of 100 internal/external resources in multiple time zones and geographic locations
• Excellent leadership, negotiation, and stakeholder management skills
• Skilled in managing expectations, resolving conflicts, and aligning diverse stakeholder interests
• Ability to travel both within North America and internationally as needed

Responsibilities

• Provide leadership for all technical, cost control and operational actions required to successfully meet contractual obligations
• Ensure client satisfaction for designated contract deliverable commitments
• Primary responsibility effective management of integrated solutions, ensuring that the specified quality and efficiency of deliverables is met within the budgetary and timeline objectives
• Applies an appropriate program management framework for assigned programs  – planning and monitoring performance, managing the daily operations of personnel assigned to the Program Team, ensuring production of contractual deliverables and managing Program risks
• Leads team members on a matrix managed approach
• Serve as the focal point for Program resource planning
• Lead the end-to-end delivery of a global ERP implementation across multiple countries, ensuring alignment with business goals, timelines, and budget
• Develop and manage the Program plan, including scope, and schedule of projects and workstreams within the Program plan. Strategically identify any cross project/workstream impacts to resources, risk, quality and change management
• Develop and maintain an integrated Program schedule that includes major all major milestones and tasks
• Lead and set the standards and direction for the assigned Project Managers and/or Workstream Leads to ensure alignment and consistency to the Program for the individual project/workstream planning and execution
• Coordinate cross-functional teams across time zones, cultures, and business units to ensure seamless execution
• Engage with C-level executives and senior stakeholders to provide updates, manage expectations, and ensure strategic alignment
• Work with Program stakeholders to develop Program communications, set direction, goals, and determine priorities
• Provide leadership and communication to customers and internal Hitachi Solutions stakeholders on Program progressions, challenges, threats, risks, etc
• Mentor and guide Program team members, fostering a culture of continuous improvement and knowledge sharing
• Provide first-line escalation point to your team on Program and professional matters, able to coach and resolve conflicts
• Implement a quality management plan to monitor processes and quality control activities including health reviews, stage gates and deliverable reviews
• Drive vendor and partner management, including status reporting, RAID log management and issue resolution, performance monitoring, and change control
• Champion Program governance, compliance, and reporting standards in line with Hitachi best practices
• Facilitating risk assessment/mitigation sessions and follow-through risk management with a proactive, balanced, and business priority-driven approach
• Leverage a solid understanding of the Project Management Institute (PMI) Program and project management standards and best practices for successful execution while fostering continuous improvement of processes and execution
• Manage and execute a Program budget of $35M+
• Lead the preparation and execution of Program Executive Steering Committee meetings
• Participate in Steering Committee activities as required as part of the project delivery process
• Lead teams in the face of ambiguity; drive decision-making while balancing competing priorities

Preferred Qualifications

• Bachelor’s degree in computer science, CIS, Business Management, or related field
• Experience with Azure DevOps or similar tools

Benefits

• Bonus Plan
• Medical, Dental and Vision Coverage
• Life Insurance and Disability Programs
• Retirement Savings with Company Match
• Paid Time Off
• Flexible Work Arrangements including Remote Work