Principal Site Reliability Engineer

Xero Logo

Xero

πŸ“Remote - Australia

Summary

Join Xero's Site Reliability Engineering (SRE) team as a Principal Engineer and help build a reliable and high-performing platform for small businesses. You will act as a role model, driving business-wide processes and defining quality standards. Leverage your technical expertise to influence technical strategy, collaborate with cross-functional teams, and mentor team members. This role requires strong leadership, technical skills, and experience in SRE and related technologies. Xero offers a comprehensive benefits package including generous paid leave, health insurance, life insurance, parental leave, and more.

Requirements

  • Demonstrate knowledge, skills, and expertise of technical leadership, including driving project goals, maintaining high standards of quality, and a deep understanding of the relevant technologies, tools, and processes
  • Possess a focused mindset to champion a culture of experimentation, encouraging the team to test new ideas and technologies through prototypes and proof-of-concept projects
  • Demonstrate strong leadership and stakeholder traits, with the ability to negotiate and influence others without authority, always keeping Xero's values at heart
  • Have an extremely technical background, ideally from software engineering and/or platform engineering; coupled with proven experience delivering technical initiatives in an operational, site reliability, or platform engineering capacity
  • Demonstrate experience in reliability concepts like observability, capacity management, autoscaling, deployment and release safety, software strategies for reliability, fault tolerance and graceful failure
  • Possess strong experience in logging, monitoring and observability of distributed systems, including troubleshooting and service level objectives
  • Have experience with the implementation and support of SaaS developer tooling commonly used for observability and incident management, such as: New Relic, Sumo Logic and Pager Duty

Responsibilities

  • Act as a role model and standard of excellence that supports a culture of high performance
  • Drive business-wide processes and define the bar for quality and best practices
  • Lift team performance through goal clarity, feedback, removal of barriers, coaching and establishing a psychologically safe inclusive team culture
  • Be an expert in your space with your finger on the pulse of SRE and technology in general, devoting time to spreading knowledge widely via talks, blog posts or written documentation
  • Influence the technical strategy of your group; often partnering closely with senior product and engineering leadership to ensure the health of engineering as a whole, and the overall direction of SRE at Xero
  • Collaborate with engineers, product managers, designers, and other stakeholders to align technical solutions with business needs
  • Share expertise and experience to connect and support the growth of a culture of continuous empathy towards our customers, with the ability to make architectural decisions and understand complex systems to guide teams effectively
  • Be motivated to grow the talent in the team, by identifying skill gaps and ensuring there is a clear strategy to close those gaps

Preferred Qualifications

Have experience with criticality tiering, service ownership, and chaos engineering

Benefits

  • Offer very generous paid leave to use however you’d like (plus statutory holidays!)
  • Offer dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family
  • Provide health insurance
  • Provide life insurance
  • Provide income protection
  • Offer wellbeing and sports programmes
  • Offer employee resource groups
  • Offer 26 weeks of paid parental leave for primary caregivers
  • Offer an Employee Share Plan
  • Offer beautiful offices
  • Offer flexible working
  • Offer career development

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