Principal Solutions Engineer

Summary

Join Talon.One as their first Principal Solutions Engineer in EMEA, leading enterprise-level API integrations. This newly created role involves designing and implementing large-scale API integrations, collaborating with partners and internal teams, and overseeing project planning. You will act as a trusted advisor to enterprise customers, offering tailored solutions and long-term architectural strategies. Mentoring the Technical Account Management team and ensuring the performance of deployed integrations are also key responsibilities. Occasional travel (10%-20%) is required. This role offers the opportunity to significantly impact the company and define the role's scope.

Requirements

• 5+ years in a technical or customer-facing role (e.g., Solutions Architect, Technical Account Manager) with enterprise customers
• Experience with API-based SaaS products, system architecture, and modern cloud platforms (AWS, Azure)
• Proven ability to lead large-scale projects, manage resources, and mitigate risks while delivering on timelines
• Strong communication skills for explaining technical concepts to diverse and senior stakeholders
• A data-driven approach to troubleshooting and resolving complex technical challenges
• Effective cross-functional team collaboration and a mentorship-oriented mindset

Responsibilities

• Lead the design and implementation of large-scale API integrations, ensuring alignment with customer goals and our platform capabilities while mitigating risks
• Collaborate with implementation partners and system integrators (SIs) to ensure their approach aligns with best practices and effectively represents the customer’s interests
• Oversee project planning, resource allocation, and timelines for enterprise-level integrations. Collaborate with customers and internal teams to define scope, milestones, and deliverables
• Evaluate partner performance post-project completion and share insights with relevant internal teams for continuous improvement
• Serve as a trusted advisor to enterprise customers, offering tailored solutions and long-term architectural strategies
• Analyze, troubleshoot, and improve the performance of deployed integrations, ensuring sustained success post-implementation
• Mentor Technical Account Management team members on technical and project management best practices to elevate team capabilities

Benefits

• Learning budget and LinkedIn Learning
• 30 vacation days
• Remote-work abroad up to 90 days
• In-house German language courses
• Discounted Urban Sports Club membership and BVG ticket
• Work-Dog-Balance, your best friend is more than welcome!
• Mental health support with Nilo.health