Principal Solutions Engineer

Summary

Join Twilio as a Principal Solutions Engineer on the Twilio.org team and help healthcare, non-profit, public sector, and NGO customers build the future of communications. As a critical part of the sales team, you will deliver technical wins and product fit, leading the technical pre-sales relationship and driving technical discovery. You will propose technical architectures, demonstrate the product, anticipate concerns, and offer creative solutions, building customer trust in Twilio's solutions. You will be fully autonomous, driving the technical side of opportunities independently and providing leadership and deal support. This role involves mentoring less experienced engineers and contributing to the broader Twilio Solutions Engineering community.

Requirements

• 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
• Excellent communicator and presenter able to gain audience confidence
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Previous software development experience or working knowledge in one or more of the following areas
• Backend (Java, C#, Node.js, Python, PHP)
• Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
• Experience building with REST APIs
• Previous experience in Telecom, SIP, Contact Center, or Security
• Experience with sales methodologies
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience

Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges
• Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
• Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success
• Take the initiative to identify and solve problems - both for the customer and within the organization as we grow
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations
• Mentor less experienced Solutions Engineers

Preferred Qualifications

• Additional languages (German, French, Arabic) would be an asset
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
• Experience in Social Impact, Healthcare, Public Sector verticals desired
• Demonstrated personal interest in the social impact sector

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program