Principal Strategic Account Manager

Summary

Join Gemini's growing Institutional team as a Principal Strategic Account Manager, focusing on deepening relationships with high-value institutional clients. You will be responsible for driving client retention, product adoption, and expansion. This role requires strong communication and project management skills, along with a deep understanding of the crypto and financial markets. The position involves acting as the primary point of contact for key accounts, building trust, and identifying growth opportunities. Collaboration with internal teams is crucial to problem-solving and delivering value. This role requires an in-person presence in the New York City office twice a week.

Requirements

• 7+ years of experience in account management, client success, institutional sales or trading, preferably within fintech, crypto, or capital markets
• Demonstrated ability to manage senior-level relationships across hedge funds, HFTs, asset managers, or banks
• Excellent communication, project management, and interpersonal skills, and a decent understanding of REST, Websocket, FIX APIs
• Strong commercial instincts and the ability to balance client needs with business goals
• Passion for crypto, blockchain, and digital asset infrastructure
• Ability to quarterback numerous relationships, projects and programs simultaneously

Responsibilities

• Act as the lead relationship manager for a defined book of high-value institutional clients
• Drive client retention, product adoption, and expansion through consultative engagement and solutions-oriented account planning
• Serve as a client advocate within Gemini, helping prioritize product feedback and identifying gaps in service or functionality
• Deliver market updates, product education, and thought leadership to institutional clients to maintain high engagement and satisfaction
• Collaborate with Sales to support upsell and cross-sell motions, especially as clients scale or shift strategies
• Resolve escalated client issues in coordination with Support, Trading, and Operations
• Track account health, usage trends, and risk signals using CRM and internal tools

Preferred Qualifications

• Experience with crypto-native institutions or DeFi market participants
• Working knowledge of exchange trading, custody solutions, staking, and OTC workflows
• Proficiency with Salesforce, Looker, or other account planning/CRM tools
• Comfortable working in a fast-paced, ambiguous startup environment
• Self-starter who can determine when and how to involve others to get things completed

Benefits

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off