Principal System Support Engineer

Summary

Join Pathward, a hybrid, remote-office financial empowerment company, as a Principal System Support Engineer. In this role, you will be the technical authority, shaping production support strategy and ensuring system reliability and performance. You will act as the ultimate escalation point for critical issues, partner with senior leadership, develop best practices, and collaborate with cross-functional teams. This position requires a Bachelor's degree in a technical field and 8+ years of relevant experience. Pathward offers a competitive salary, performance-based incentives, and a comprehensive benefits package including health insurance, 401(k), life insurance, disability benefits, and paid time off. We value a HUMBLE, HUNGRY, SMART approach and encourage applications even if your experience doesn't perfectly match the posting.

Requirements

• Bachelor's degree in technical field or equivalent education and work experience
• Typically, requires a minimum of 8 years professional IT development or support experience or in an IT development internship
• General knowledge of the software development lifecycle, preferably Agile/Lean
• Experience with any of the following technologies: AWS, Windows Server environments, General knowledge of .NET, SSIS, IIS, Power BI, SQL, SQL Server

Responsibilities

• Act as the ultimate escalation point for critical issues
• Partner with senior leadership to align support strategies with business goals
• Develop and enforce best practices for production support operations
• Collaborate with cross-functional teams to enhance system scalability and performance

Preferred Qualifications

• Master's degree
• Experience with Visual Studio, Azure DevOps, Git, or other source control tools

Benefits

• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off
• Annual performance-based incentive opportunity