Principal Technical Consultant

Summary

Join Veracity by RGP™ as a Principal Technical Consultant and contribute to the successful delivery of ServiceNow solutions. You will develop and maintain thought leadership in ServiceNow HRSD and/or CSM, support implementation workshops, consult clients on best practices, and lead technical implementation teams. Responsibilities include application configuration, report development, integration component development, and continuous improvement of implementation methodologies. This role requires extensive ServiceNow experience, specific certifications, and strong technical and consulting skills. Veracity offers a flexible work environment, competitive compensation, and comprehensive benefits.

Requirements

• 5+ years demonstrated experience as a key technical leader for ServiceNow implementations in HRSD and/or CSM
• Proficiency with Agile project management and delivery methodologies
• Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
• Demonstrated experience in technical consulting roles that are client facing
• JavaScript, AngularJS, HTML 5.0, CSS/LESS
• Certified ServiceNow Administrator (CSA) required
• Certified Implementation Specialist for HRSD (CIS-HR) required and/or
• Certified Implementation Specialist for CSM (CIS-CSM) required

Responsibilities

• Support implementation workshops to gather business/technical agile user stories
• Consult customers on industry and ServiceNow best practices
• Application UI Configuration and Workflow Configuration
• Development of required client specific reporting
• Development of required integration components (SSO, LDAP, REST/SOAP Web Services)
• Interface with ServiceNow technical teams as needed
• Lead/Co-lead technical implementation teams
• Prepare all client facing and internal deliverables that are technology related
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Subject Matter Expert on the delivery of ServiceNow solutions for HR and/or CSM
• Ensuring technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes
• Achieve ServiceNow Practice and Individual KPI’s and Metrics as defined

Preferred Qualifications

• Certified Application Developer (CAD) preferred
• GenAI Now Assist Accreditations nice to have

Benefits

• Flexible work environment (remote or onsite)
• Competitive compensation
• Comprehensive medical plans
• 401k Savings Plan
• Employee Stock Purchase Plan