Principal, Technical Operations

Summary

Join Moxie, a rapidly growing global company, as a Principal, Technical Operations to build and scale core operational infrastructure across IT, Security, Compliance, and Technical Support. This strategic generalist role requires a hands-on individual contributor initially, maturing into a leadership position with potential for team expansion. You will improve operational processes, lead readiness projects (like HIPAA compliance), and drive cross-functional coordination. The ideal candidate enjoys variety, context switching, and creating durable systems. Moxie offers competitive salary, equity, comprehensive benefits, and a fully remote work environment.

Requirements

• Strong experience in at least one core domain: IT, Security, Compliance, Engineering, or Support
• Familiarity with standard tools, models, and frameworks (e.g., tiered support, agile, cybersecurity best practices)
• Technically fluent: you can read/write code, write SQL, interpret logs, and contribute to technical conversations
• Proven experience designing processes, teams, and orgs in early-stage or high-growth startups
• Comfortable balancing speed, scalability, and cost tradeoffs when developing operational solutions
• Strong communicator who can translate between technical and non-technical stakeholders
• Effective collaborator across multiple teams with a bias toward action and clarity
• Culture-builder who fosters transparency, ownership, and self-sufficiency in others
• Self-starter with high ownership and autonomy in fast-paced environments
• Sound judgment in when to delegate, escalate, or table work across a wide range of initiatives
• Comfortable switching between hands-on execution and long-term strategic planning

Responsibilities

• Build and improve systems across technical functions —including IT, Security, Compliance, and Support—starting with hands-on ownership and scaling through process, documentation, and eventually delegation
• Lead operational readiness projects , such as HIPAA compliance sprints, access audits, or analytics/reporting infrastructure build-outs
• Drive cross-functional coordination between Engineering, Legal, Customer Success, and People teams to ensure operational maturity
• Design scalable processes and org structures for each function, including SOPs, tool evaluations, and team/vendor recommendations
• Identify opportunities for AI enablement and automation across technical operations to improve efficiency, quality, and scalability

Preferred Qualifications

Experience with cloud infrastructure (especially AWS)

Benefits

• Competitive salary, meaningful equity, and comprehensive health, dental, and vision benefits
• Fully remote role with global reach and the chance to collaborate with teams across the US and internationally