Principal Technical Producer, Backend

Summary

Join Second Dinner, an award-winning game development studio, as a Production Manager for Marvel SNAP. You will be responsible for overseeing live game issues, maintaining development operations best practices, and collaborating with engineering teams to improve infrastructure and reduce costs. This role requires experience shipping and supporting live games, hands-on experience with version control, and excellent communication skills. You will work closely with various teams to manage releases, hotfixes, and client build configurations. Second Dinner offers a competitive salary, equity, comprehensive benefits, and potential performance bonuses. The company is remote-first with flexible hours and provides a supportive and collaborative work environment.

Requirements

• Experience shipping and supporting a live game or live service as a technical producer or technical program manager
• Hands-on experience with a version control software like GitHub
• High levels of empathy and support for team members
• Positive and optimistic leadership style and the ability to stay cool under pressure
• Excellent and flexible communication skills whether in person, over Zoom, or in writing
• Comfortable with ambiguity while working to reduce the cone of uncertainty
• Love for playing and making great games

Responsibilities

• Oversee and make critical decisions on live game issues
• Evolve and maintain best practices for development operations
• Work with the Backend & Infra/Platform engineering team to improve Marvel SNAP’s cloud infrastructure and reduce cloud operational costs
• Work with the Live Operations engineering team to improve application performance, and handling of live issues
• Manage vendor relationships and costs for our AWS Cloud Infrastructure
• Follow a checklist to build, deploy, and release updates to the game, and make live configuration changes using tools like GitHub and LaunchDarkly
• Manage our client build configurations and our store releases via Apple App Store, Google Play Console, Steamworks, and Samsung Seller Portal
• Coordinate release schedules for client and server hotfixes with marketing, QA, engineers, product, and design
• Create and approve pull requests, which sometimes involves writing basic code
• Proactively identify and mitigate bottlenecks to keep the team running smoothly
• Ensure the team works at a sustainable pace and continuously improves
• Production nuts and bolts: task tracking, bug assignment, running retrospectives, running meetings
• Champion the project vision to the team

Preferred Qualifications

• Experience with AWS or another Cloud provider
• Experience working on a live mobile game
• Experience using Unity
• Experience with the app stores – Apple App Store, Google Play Console, Steamworks, Samsung Seller Portal

Benefits

• Medical, Dental, and Vision insurance plans with Second Dinner paying 100% of premiums for employees and 75% for dependents for many plans
• 401(k) contribution with no waiting period
• 16 weeks paid parental leave with no waiting period
• Home office improvement bonus
• Paid Vacation & Sick time
• Up to 10 BetterHelp sessions covered each benefits plan year
• Remote-first with core overlap hours between 10AM and 4PM PT
• Company Winter Holiday shutdown (Dec 25-Jan 1)
• Company Summer Holiday shutdown (week of July 4)
• Company Events - In-person Summer all-hands gathering, in-person holiday party, and virtual events throughout the year