Principal Technical Writer

Summary

The job is for a Principal Technical Writer at Red Canary. The role involves leading the documentation strategy and creating comprehensive technical documentation for their products and services. The candidate should have 10+ years of experience in technical writing, preferably in B2B software products or IT/cybersecurity.

Requirements

10+ years of experience in technical writing for B2B software products, with at least 4 of those years spent working on technical products in IT or cybersecurity

Responsibilities

• Contribute every day to an organization with an incredible culture, market-leading technology, and a relentless focus on doing what is right for our customers
• Lead the design and implementation of the documentation strategy
• Define and implement processes for collecting, authoring, and publishing various types of documentation
• Collaborate with cross-functional teams to gather information and create accurate, clear, and user-friendly documentation
• Oversee the creation and maintenance of technical documentation, including user guides, API documentation, FAQs, operation and technical manuals, and release notes
• Utilize modern tools and technologies to improve documentation processes and deliverables
• Establish and enforce documentation standards, templates, and best practices
• Conduct thorough reviews and edits of technical content to ensure clarity, accuracy, and consistency
• Implement feedback mechanisms to continuously improve documentation quality
• Track documentation metrics and report on project status, challenges, and successes
• Stay current with industry trends and best practices in technical documentation
• Drive the adoption of innovative documentation solutions, such as interactive documentation, video tutorials, and other multimedia formats
• Identify and implement process improvements to enhance documentation efficiency and effectiveness

Preferred Qualifications

Bachelor’s degree in Technical Writing, English, Communications, Computer Science, or a related field preferred

Benefits

• 100% Paid Premiums: Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period
• Health & Wellness - Access to mental health services, Employee Assistance Program and additional programs to incentivize healthy habits
• Fertility Benefits: All new hires are eligible for benefits as of their first day
• Flexible Time Off: Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays
• Paid Parental Leave- Full base pay to bond/care for your new child
• Pre-Tax Plans - Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses
• Flexible Work Environment- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US