Principal UX Researcher

Summary

Join HubSpot's UX Research team as a highly experienced researcher to contribute to strategic research projects impacting millions of customers. You will be embedded within product lines, collaborating closely with product teams and stakeholders. Responsibilities include informing and executing research roadmaps, providing thought leadership, creating customer experience tools, and collaborating with other researchers. The ideal candidate possesses deep knowledge of mixed research methods, strong communication and facilitation skills, and the ability to influence stakeholders. HubSpot offers a flexible work environment, competitive compensation (197,900-316,600 USD annually), and a supportive culture. The role involves shaping the future of the design system and improving user journeys across HubSpot's products.

Requirements

• Emotional resilience and self-organization - since we work in fast-paced environments where you can pave the way through ambiguity
• Deep knowledge of mixed research methods and the ability to apply research methods appropriate to the questions at hand and adapt methods as needed to align organization and product needs
• Ability to work with and influence partners to explore ambiguous spaces and create meaningful and usable solutions
• Business expertise: ability to understand business drivers and provide research consultation
• Known for uncovering new unmet user needs and setting a long term vision for the design system
• A synthesizer with deep analysis skills and a knack for improving our telemetry, tooling, and data collection systems
• Entrepreneurial and curious mindset, strong communication and interpersonal skills
• Strong facilitation skills - Hubspot’s culture gives us the opportunity to work with small autonomous teams so there is a need of alignment both async and through group meetings
• Demonstrate experience in delivering successful, intuitive products
• Thrive when collaborating on strategy and vision with partners, leaders, and teams
• Can balance scope, speed, and quality to reach outcomes
• Understand how your projects align with and advance a company-wide strategy
• Can own the end-to-end design process, from leading discovery to producing high-fidelity screens to partnering with engineers to get the details right
• Share our HEART values and practice growth mindset

Responsibilities

• Inform and execute against UX research roadmaps for a core product and experience, addressing aspects of software
• Provide thought leadership to partners and decision makers at all levels of the organization, effectively communicating durable insights through writing, presentations, and conversations to build consensus and persuade action based on findings
• Contribute to the creation of customer experience tools and frameworks (archetypes, journey maps, UX benchmarks)
• Collaborate with other researchers across Hubspot to raise the bar for research and align on best practices
• Collaborate with product teams to translate research insights into actionable improvements to the user experience
• Show up as your authentic self and be based where you can do your best work : at home, in the office, or any mix of both
• Guide and influence stakeholders across the organization by effectively communicating research insights and recommendations through written reports, presentations, and conversations
• Build domain knowledge across product areas
• Contribute significantly to improving design system quality and exemplify HubSpot’s commitment to craft
• Use knowledge of root causes to identify gaps and improvement areas within specific user journeys across HubSpot’s products and platform
• Measure and track the health of cross-cutting user journeys for the platform
• Partner with engineering and UX leaders, helping improve collaboration and drive team effectiveness and efficiencies
• Define and establish UX assurance standards, methods, and processes that integrate into the product development lifecycle
• Model ways to gracefully shift gears as new information becomes available

Benefits

• Remote work, flexible hours
• Cash compensation range: 197900-316600 USD Annually
• In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs)
• Some roles may also be eligible for overtime pay