Product Design Director

Summary

Join Plusgrade as the Director of Product Design and lead our growing team, collaborating across the business to implement e-commerce design trends. You will be a key driver in creating user-centered design solutions, building a robust design system for our global partners, and ensuring future-proof designs. This role requires proven leadership experience in product design, strong design expertise, and exceptional communication skills. You will champion user-centered design principles, lead internationalization and accessibility efforts, and leverage data to inform design decisions. Plusgrade offers a comprehensive benefits package including RRSP/401(k) matching, health plans, flexible paid time off, and more.

Requirements

• Proven leadership: 10+ years of experience in product design or related field, with at least 7 years in leadership roles
• User-centered vision: deep expertise in user-centered design principles
• Strong design expertise: possess a strong portfolio showcasing design skills across various platforms
• Exceptional communication: strong interpersonal, presentation, and storytelling skills
• A collaborative spirit: a team player who thrives in cross-functional environments
• Experience with multibranding design systems: proven experience in designing, implementing, and scaling multi-branded atomic design systems for complex B2B2C applications
• Forward-thinking mindset: strong understanding of emerging technologies and their potential impact on design
• Strategic alignment: proven ability to align design strategy with business objectives
• Data-driven approach: advocate for data-driven design and experience implementing iterative and agile design processes

Responsibilities

• Lead and inspire a world-class diverse team: build, mentor, and inspire a high-performing team of product designers; foster a culture of creativity, collaboration, and continuous learning
• Shape the product vision: collaborate with the VP of Product and Engineering to define the product vision and strategy; ensure design is at the forefront of product development; translate business objectives into a cohesive design direction
• Drive design excellence: champion user-centered design principles and best practices; establish and maintain high standards for design quality
• Create seamless user experiences: lead the design of intuitive user experiences for partners and customers across various platforms
• Champion innovation: stay ahead of industry trends; explore new design approaches
• Build a global design system: lead the development of a comprehensive multi-branded atomic design system supporting 70+ partners across 7 products; ensure flexibility and scalability to accommodate regional differences
• Ensure future-proof design: stay informed about emerging technology trends and incorporate them into the design strategy
• Lead with data and research: champion an iterative and agile design process; leverage data, user research, and other methods to inform design decisions
• Lead internationalization and accessibility efforts: ensure designs accommodate diverse global markets, languages, and cultural nuances; implement accessibility best practices

Preferred Qualifications

• Experience in the travel or aviation industry
• Familiarity with agile development methodologies
• Experience with design systems and component libraries

Benefits

• RRSP/401(k) Matching
• Comprehensive health plans
• Flexible Paid Time Off
• Annual upgrade credit
• Annual physical wellness credit
• Annual mental wellness credit
• Flexibility to work remotely
• Parental Leave Top Up
• Adventure Pass