Director, Product Design

Summary

Join Smartsheet's Experience Design team as the Director of Product Design, leading and growing a team of designers to create engaging user experiences for web and mobile apps. You will establish a design vision, define UX strategy, manage team activities, build UX processes, mentor designers, and gain a deep understanding of user needs. Collaborate with cross-functional teams to launch new features and evolve existing ones. This role requires 12+ years of experience in a cross-functional role and 6+ years leading UX teams, with experience designing for enterprise SaaS platforms. The position offers remote work options within the UK and a comprehensive benefits package.

Requirements

• 12+ years of experience in a highly cross-functional role running strategic projects from idea through implementation
• 6+ years leading & mentoring UX teams, manager of managers a plus
• Successful experience leading a large team of designers (10+)
• Examples of broadly influential UX work that contributed directly to the achievement of business goals
• Experience designing for enterprise SaaS platforms
• Passion for the field of User Experience. Self motivated and enthusiastic; knows when it's necessary to seek out guidance
• Experience facilitating activities to gather insights on user needs and goals and conducting usability testing
• Experience finding simple, innovative solutions for complex problems
• Experience with Agile methodologies
• Strong visual design skills and sensibilities
• Expert in Figma, Creative Cloud or other visual design, wireframing, and prototyping tools. Proficiency in rapid prototyping
• Highly organized with planning, conducting, and tracking work
• Excellent communication skills and interpersonal skills; ability to work successfully with teams across the organization, including Product Management and Engineering
• Ability to articulate design decisions and advocate for the user

Responsibilities

• Help establish, drive and articulate a vision for the future of design at Smartsheet
• Define the user experience strategy and vision for your areas of oversight
• Establish goals and target metrics that design decisions can be mapped to
• Manage the day-to-day and strategic activities of UX designers, making sure that the human-centered process is properly planned and followed
• Build, evolve and scale UX processes, standards, and tools
• Mentor and coach UX designers in a motivating and supportive manner and keep the team on top of emerging UX techniques and tools
• Develop career paths and programs tailored to individual team member professional development
• Gain a deep understanding of user needs and goals and communicate them to cross functional product teams
• Create alignment with other groups within the company by working collaboratively with product teams to launch new features and evolve existing ones based on an understanding of user needs, business objectives and technical constraints
• Translate business goals into innovative, creative and engaging product experiences
• Support other duties

Benefits

• Employer-paid Private Medical and Dental, additional cost for family members
• Monthly contributions toward your pension
• Monthly stipend to support your work and productivity
• 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account
• Teleworking options from any registered location in the UK (role specific)