Product Designer

Summary

Join Jobber as a Staff Product Designer and play a pivotal role in driving the company's growth. This remote-first role, based in Canada or the US, involves leading UX strategy, collaborating with product managers and engineers, and conducting user research to create innovative product experiences. You will leverage AI to personalize experiences and mentor other designers. The position requires 6+ years of experience in designing web or mobile SaaS products with a growth focus, expertise in UX/UI, and proficiency in various design tools. Jobber offers a competitive salary, equity rewards, health and wellness stipends, retirement savings matching, and an extended health package.

Requirements

• 6+ years professional experience as a designer in a team setting working with web or mobile SaaS products in a Growth related focus
• Experience with e-commerce and/or checkout and payment flows
• Is an expert practitioner in their design craft, bringing relevant experience with web or mobile SaaS products, and is capable of delivering thoughtful polished experiences
• Has experience in leading qualitative and quantitative research methods to substantiate and validate their product design thinking
• Showcases mastery of the tools needed for their craft, and knows which tool to use and when. (we use Figma, Figjam, ChatGPT, pencil and paper and a few others)
• Possesses expert visual and interaction experience that can be seen through a portfolio
• Deeply understands the strategic direction and vision for their working area and ensures all UX efforts are aligned with that direction
• Has experience leveraging LLM, or other AI-based technologies in their work as well as in the product experiences they create
• Is an expert in collaboration and is all about communication. Understands how design, product, and engineering can partner together to quickly ship high quality experiences at scale

Responsibilities

• Be a senior design member of a product group, striving to deliver creative solutions that drive new customer adoption across our product ecosystem
• Lead and contribute to UX strategy in close partnership with your Product Owners across multiple teams
• Strive to understand your users through qualitative and quantitative research methods and influence the people around you with your findings
• Shape and build scalable design patterns through a design process that includes customer research studies, wireframes, flow diagrams, interface designs and detailed specifications
• Set a design vision for your team and stakeholders through understanding the customer and executing on big ideas
• Leverage AI to inform and create dynamic and personalized experiences for new and existing customers
• Be a model of design quality - working on the front lines to ensure the Growth team is delivering a high-quality, thoughtful and thorough user experience with all of the work they release
• Mentor, mold, and provide feedback to other designers at Jobber as they strive for similar outcomes within their product areas

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family