Product Designer

Summary

Join Kyivstar.Tech as a Product Designer and contribute to a large-scale Web SaaS CRM platform. Collaborate with a cross-functional team, including Product Owners, BAs, developers, and QA, to create seamless digital workflows. You will drive the end-to-end design process, from research and concept development to delivery and design QA. Your responsibilities include conducting user research, developing prototypes, producing UI/UX designs, and collaborating with developers. You will leverage design systems, utilize analytics to optimize designs, and work within technical and business constraints. This role offers the opportunity to shape the evolution of enterprise-level services used by internal and external users.

Requirements

• Professional Experience: 2+ years as a product designer in a SaaS or B2B environment; experience with CRM systems is a strong advantage
• UX Maturity: Full-cycle ownership of design activities—from problem definition and user research to prototyping and delivery
• Design Systems: Hands-on experience using and extending component libraries; familiarity with structured design systems, Figma libraries
• Platform Design: Confident in designing responsive interfaces for complex workflows on web, tablet, and mobile
• Tools: Proficient in Figma and prototyping tools; understanding of how to present designs for both stakeholders and developers
• Research & Analytics: Experience with both qualitative and quantitative methods, including user interviews, usability testing, and analytics tools
• Mindset: A problem-solver who enjoys digging into technical constraints and business logic to uncover elegant, usable solutions
• Team Fit: Comfortable working in Agile/Scrum; strong collaboration skills; Intermediate+ English and Ukrainian

Responsibilities

• Act as the product designer within a cross-functional full-stack product team, contributing to team-level outcomes and shared KPIs
• Drive the end-to-end design process: from task framing and problem definition to research, concept development, and delivery
• Conduct user research (interviews, contextual inquiries, etc.) to uncover user needs, business processes, and friction points within the CRM environment
• Develop hypotheses and validate them through low- and high-fidelity prototypes, usability testing, and iterative feedback
• Produce final UI/UX designs and documentation for complex multi-step workflows across desktop, tablet, and mobile
• Collaborate closely with developers during implementation and provide design QA to ensure pixel-perfect and intent-aligned delivery
• Apply design system components and patterns in daily work; contribute to the growth of Kyivstar’s corporate design system when existing solutions are insufficient
• Use product analytics and qualitative feedback to evaluate the impact of design decisions and optimize usability and performance
• Embrace technical and business constraints, including legacy dependencies and third-party service limitations, while delivering user-centric and viable solutions
• Optionally leverage AI-based design tools to accelerate ideation, prototyping, or documentation workflows

Preferred Qualifications

AI Tools: (Nice to have) Familiarity with AI-assisted design workflows (e.g., research summarization, auto-layout tools, content generation)

Benefits

• Office or remote — it’s up to you. You can work from anywhere, and we will arrange your workplace
• Remote onboarding
• Performance bonuses for everyone (annual or quarterly — depends on the role)
• We train employees: with the opportunity to learn through the company’s library, internal resources, and programs from partners
• Health and life insurance
• Wellbeing program and corporate psychologist
• Reimbursement of expenses for Kyivstar mobile communication