Product Designer

Summary

Join AffiniPay as a Product Designer and independently own the UX for significant features, collaborating with cross-functional teams to create user-centered design solutions. You will define and optimize user experience, crafting intuitive flows and interfaces while ensuring consistency across all product touchpoints. Collaborate with Product Managers, Engineers, User Researchers, and Stakeholders to translate user insights into effective design solutions. Contribute to the design system, maintain high-quality deliverables, and ensure design consistency, considering the unique challenges of AI/ML-driven interfaces. Proactively partner with various teams to align on goals and share insights, clearly articulating design decisions. Develop scalable and maintainable design solutions, often identifying automation opportunities. Finally, develop innovative and explorative design solutions optimized for team processes and impact.

Requirements

• A bachelor's degree in Human-Computer Interaction, Graphic Design, or a related field, and/or the equivalent of at least 2-5+ years experience in UX design
• A strong portfolio showcasing your design skills and impact across product touchpoints (web apps, mobile apps, emails, SMS, etc.)
• Expert proficiency in industry-standard design tools (e.g., Figma, Sketch, Miro, Adobe CC, or similar tools) and working knowledge of research tools (e.g. UserTesting, Maze, Hotjar, etc.)
• Experience in partnering with a researcher and/or directly conducting user research and testing, such as 1:1 interviews, surveys, usability testing, and more
• Excellent communication and presentation skills, with a proven ability to collaborate effectively with cross-functional teams
• Deep understanding of user-centered design principles, usability, and accessibility applied in product design
• Ability to articulate and defend design decisions clearly and persuasively
• Experience working within and contribution to design systems

Responsibilities

• Accelerate Impact
• Translate product and business objectives into user-centered design solutions that directly contribute to product-led growth metrics (e.g., activation, retention, conversion, self-serve adoption)
• Design and iterate on features that leverage AI and automation to enhance efficiency, personalize user experiences, and deliver demonstrable customer value, contributing to key company or team OKRs
• Launch and optimize experiences that encourage users to discover and adopt key features, driving measurable improvements in product engagement and outcomes
• Cross-Functional Collaboration
• Partner closely with Product Managers, User Researchers, Content Designers, and Cross-Functional Stakeholders throughout the discovery, design, and development lifecycle of user flows, product features, and prototypes
• Collaborate effectively with Engineers, providing clear specifications and ensuring accurate and efficient implementation of designs, especially for AI-powered features and automated workflows
• Champion the User
• Develop a deep understanding of user needs and pain points across various segments, utilizing both qualitative and quantitative research methods
• Advocate for intuitive, accessible, and consistent user-centric solutions, ensuring that features, including those incorporating AI/automation, are coherent and delightful throughout the user journey
• Design with Expertise
• Autonomously select and apply appropriate user-centered design methods and tools (e.g., journey mapping, user flows, competitive audits, AI-powered design tools or frameworks)
• You'll contribute actively to our design system, maintain high-quality deliverables, and ensure design consistency across the product, considering the unique challenges of AI/ML driven interfaces
• Collaborate & Influence
• Proactively partner with Product, Engineering, User Research, and Data/Product Science teams to align on goals and share insights
• Clearly articulate design decisions, tradeoffs, and technical considerations, particularly regarding AI/automation capabilities and limitations, fostering a collaborative and data-informed design process that supports product-led growth
• Scalability & Efficiency
• Develop design solutions that are scalable, maintainable, and optimized for team processes and impact, often by identifying opportunities for automation within design workflows or the product itself
• Consider how design decisions contribute to a simple self-serve user experience
• Innovation & Exploration
• Develop design solutions that are scalable, maintainable, and optimized for team processes and impact, often by identifying opportunities for automation within design workflows or the product itself
• Consider how design decisions contribute to a lean, self-serve user experience

Preferred Qualifications

• Experience with the fintech, legaltech or SaaS products
• Working knowledge of AI and automation technologies

Benefits

• All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
• Have some fur babies? - We offer them insurance too!
• RELAX and enjoy your time away with our flexible paid time off policy!
• We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
• Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
• Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
• Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
• Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
• We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
• D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
• An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups