Product Designer II, Caregiver Experience

Summary

Join our mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. We're looking for a Product Designer II to join the Caregiver Experience team to build innovative solutions for mental healthcare providers.

Requirements

• You’ve worked for 3-4 years in product design capacity at a technology-driven organization with product managers, data scientists, and engineers, contributing to and leading the design of product experiences with a metrics-driven approach to design
• Impact Driven
• Portfolio work that demonstrates your experience transforming product objectives into solutions that are impactful to the business and users
• Work with UXR and your team to identify and understand strategic opportunities. Hone in on the most important and impactful problems to solve and how to solve them
• Collaboration & Communication
• Experience partnering closely with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders such as Customer Support, Marketing and Sales, to create and deliver on a shared vision of success
• Strong communication skills for articulating, discussing, and advocating for design decisions across the team, cross-functionally and to leadership. High quality documentation and guidance
• Team-player mindset: what’s good for the team is good for individuals
• Ship Iteratively
• Solve problems with purpose and urgency. Hold yourself accountable to ambitious yet realistic timelines with high-quality deliverables
• Ability to give engineers guidelines so that they can move forward without fully completed designs
• Use qualitative and quantitative data to experiment and evaluate hypotheses and make decisions quickly
• Experience in service design
• Ability to map and optimize end-to-end user journeys that seamlessly empower providers
• Ability to create consumer-grade healthcare experiences that enable providers to deliver their best care while getting even better at delivering positive outcomes
• The ability to begin influencing change and building trust through clear and precise communication with peers
• Deliver high quality designs
• Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards
• Comfortable using to Design Systems
• Strengths in service design and UX writing. Expertise with Figma and prototyping
• Multiple examples of your ability to design best in class user interfaces
• Love for design: you’re not satisfied with the status quo and always think of ways to improve
• Above all, you are empathetic, genuine, adaptive, resilient and curious . You understand that our product can have a significant impact on real lives and you put users first in every decision you make

Responsibilities

• Partner closely with product, engineering, data science, and clinical experts to identify and ship meaningful and measurable impacts on Spring’s provider experience in alignment with Spring’s product strategy
• Hone in on the most important and impactful problems to solve and how to solve them. Ship high quality solutions and stand up net new capabilities
• Design solutions to test hypotheses and gain signals for further improvements
• Help everyone across the organization understand design decisions and progress through high quality documentation and guidance
• Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health
• Contribute to a team of talented, hardworking, and passionate designers, fostering a positive collaborative environment of free-flowing ideas and mutual support
• Share our commitment to high standards, embracing a growth mindset that values learning, resilience, continuous improvement, and pushing boundaries

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub , an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes