Remote Product Engineer, AI (Laravel)

Summary

Join our team as a Laravel engineer to ship needle-moving generative AI experiences to our 14,000+ customers. You will be an important part of our product and engineering team, focusing on shipping glorious experiences to our hosts.

Requirements

• 3+ years software engineering experience, with a focus on backend
• Significant experience with Laravel, PHP 8.1+, MySQL, and testing pipelines in a deployed web application used by paying customers
• A 'shipping' mentality - you get kicks from seeing real customers using your features, receiving feedback from them and iterating/improving on it
• Exceptional communication skills - especially written
• An eye for testable, maintainable, and intuitive code, but also... Your compass points towards customer and business value, over perfect code (if such a thing exists)
• The ability to think through non-obvious usage scenarios and explore ripple effects within complex systems
• High degree of empathy both toward customers and teammates
• Self-motivated and able to make decisions when surrounded by uncertainty. You don’t require a support system to maintain momentum

Responsibilities

• Partner with product, sales, customer success, and other engineers to develop and ship features that solve the right problems
• Not force AI into every part of the product, but build valuable, product-changing AI features that improve our customers' business operations
• Use your software engineering chops to build magical user experiences, which are both simple for customers to use and simple for other engineers to understand and maintain
• Add your voice to product shaping discussions
• Iterate on launched features based on customer feedback
• Actively seek out opportunities to innovate
• Integrate multiple third-party services, often in an asynchronous logic flow
• Creatively solve issues presented by lots of moving parts at scale
• Work within our “majestic” monolithic codebase and few micro-services, all sitting on a Kubernetes-powered infrastructure-as-code stack
• Implement and use observability tooling to track and debug post-deployment
• Seek out and remedy performance issues, high resource usage, and other technical problem areas that have the most impact on business operations and customer experience

Benefits

• 35 days off per year, encouraged (including self-serve public holidays) and parental leave
• Mental-health and emotional support with therapists on call through Slack