Product Engineering Specialist

Summary

Join SMA America, an award-winning company committed to innovative solar technology, as a Product Engineering Specialist - Medium Voltage. This role focuses on post-sales service activities for SMA Medium Voltage equipment, supporting system connections, special testing, and mentoring the service organization. You will serve as a technical specialist, providing high-level support to field staff and contractors. Responsibilities include creating processes, collaborating with engineering services, developing customer support strategies, and interpreting customer concerns. The position requires a bachelor's degree (preferred) and 5-7 years of experience with medium or high voltage equipment. Domestic and international travel may be required.

Requirements

• A bachelor’s degree in electrical or mechanical engineering is preferred
• 5-7 years of experience working with Medium or High Voltage equipment is required
• Proficiency in the English language, both written and verbal, is required
• Attention to detail and a high level of accuracy are required
• Excellent interpersonal, communication and presentation skills are required
• Excellent organizational skills are required
• Ability to analyze and solve problems effectively

Responsibilities

• Support system connections, special testing of SMA equipment at sites using advanced test equipment
• Mentor and support the Large Scale/Utility service organization in North America
• Serve as the technical specialist for SMA Medium Voltage equipment (Transformers, Switchgears and Platforms)
• Provide high-level technical support to SMA Field Service Staff and Contractors working/testing MV Equipment
• Serve as a liaison between the US Service, Engineering Services and other technical support teams in the US and Germany
• Create processes and work instructions as needed to improve Service Operations
• Develop processes and work instructions in collaboration with Engineering Services to aid troubleshooting problems in the field, as well as analyzing current customer technical requirements
• Develop and implement a strategy for extensive customer support by understanding the customer’s Hardware and Software interfacing with the SMA equipment
• Interface with customers on advanced technical questions on SMA equipment in association with their equipment
• Gather and prioritize customer’s technical requirements, provide suitable interpretation to management, training department, and engineering staff for future improvement of SMA’s products
• Interpret and evaluate customer concerns regarding installation problems or site-wide plant-level issues that can harm personnel or damage SMA equipment
• Attend industry conferences and trade shows, as necessary
• Other duties as may be required or assigned

Preferred Qualifications

• 5-7 years of experience in technical sales, applications engineering, service engineering or R&D is preferred
• Experience in renewable energy is preferred
• Electrical and/or mechanical engineering experience is preferred
• Knowledge of solar electric (PV) installation, system design and/or inspection is preferred
• German/Spanish language skills are a plus
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is strongly preferred

Benefits

• Salary Range: $104,000-134,000
• Comprehensive benefits including health/dental/vision with $0 premium options, 401k with match, advanced training and education opportunities, etc
• Remote position based out of the US