Product Implementation Manager

LeanTaaS
Summary
Join LeanTaaS, a leading AI company transforming healthcare, as a Product Implementation Manager. You will guide surgical practices through our innovative solutions, optimizing scheduling and prioritizing patient care. Manage multiple customer implementations, design custom workflows, and serve as a trusted advisor. Leverage your expertise in surgical case management and perioperative workflows to address workflow gaps and ensure customer success. Build strong stakeholder relationships, resolve implementation challenges, and track key performance indicators. This role requires strong communication, analytical, and problem-solving skills, along with experience in healthcare implementation and project management. The position offers competitive compensation, benefits, and opportunities for professional development.
Requirements
- Bachelor's degree in health sciences, engineering, business administration or related field or equivalent years of related experience
- 3-5 years of client- or customer-facing work experience in healthcare implementation
- Track record of applying strong quantitative and analytical skills in prior roles
- A maniacal obsession with customer happiness, success, and retention. Youโre the type of person who will move mountains to solve problems and make people successful
- Experience with general software implementation processes
- Basic knowledge of JavaScript, HTML, and/or CSS
- Understanding of healthcare IT systems and data
- Experience with project management and facilitating change management
- Exceptional communication, organizational and stakeholder management skills
- Experience working with cross-functional teams (engineering, product, marketing)
- Strong problem-solving skills and a proactive approach to overcoming challenges
- Willingness and ability to travel up to 50% nationwide
Responsibilities
- Lead and independently manage customer implementations, from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout, serving as the primary point of contact
- Leverage deep understanding of surgical case management and perioperative workflows to guide scheduling, staffing, and operating room assignment processes, identifying and addressing any workflow gaps
- Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for iQueue
- Oversee the technical aspects of implementation, including building data pipelines, establishing system interfaces, and customizing workflows, while documenting all specific requirements and changes
- Ensure prompt resolution of challenges while managing project progress and establishing post-implementation performance measurement
- Monitor progress throughout implementation to ensure customer readiness at go-lives; proactively resolve risks, blockers, or misalignments always with an eye toward ensuring a smooth and positive customer experience
- Identify opportunities for improvement, establish clear success metrics, track key performance indicators (KPIs), and recommend workflow enhancements, providing valuable product feedback based on customer needs
- Drive adoption by building strong relationships with practice leadership and staff and developing super users within customer organizations
Preferred Qualifications
- Master's degree in business or healthcare field
- Background in perioperative services, including knowledge of surgical workflows
- Experience and passion for process improvement (Lean or Six Sigma trainingย a strong plus)
- Intermediate JavaScript skills
- EMR integration experience (e.g. HL7, FHIR, Epic, Cerner, Athenahealth)
- Healthcare software customization experience
- Experience with Pendo Guide, ZenDesk
- Project management certification
- Healthcare IT implementation experience
Benefits
- Competitive compensation package that includes base salary, target bonus, and stock options
- 401(k) Match
- Comprehensive healthcare benefits
- Generous Paid Time Off and Parental Leave
- Monthly reimbursement for Skill Building
- Monthly reimbursement for Wellness, Transportation, and/or Home Office
- Education Reimbursement for select courses/programs