LeanTaaS is hiring a
Product Implementation Specialist/Manager, Remote - United States

Summary

The job is for an Implementation Manager position at a growth stage company that creates software solutions for hospital operations. The role involves driving operational improvement, managing customer implementations, and establishing relationships with senior leaders across the customer base. The position requires a bachelor's degree in health sciences, engineering, business administration, or related field, or equivalent years of experience in a client- or customer-facing role within the healthcare industry.

Requirements

• Bachelor's degree in health sciences, engineering, business administration, or related field, or equivalent years of experience
• 5+ years of professional experience in a client- or customer-facing role within the healthcare industry
• A background in mathematics/statistics, process improvement, implementation and/or healthcare
• Experience working with C-suite executives or other high level leadership professionals
• Excellent communication and organizational skills
• Strong project management skills, including managing multiple projects, coordinating cross-functioning teams with dynamic deadlines
• A maniacal obsession with customer happiness, success, and retention
• Experience with data analysis using any tools: Excel/Tableau/other
• Ability and willingness to travel to our customers

Responsibilities

• Drive operational improvement for our customers (travel required)
• Understand the unique operational needs of each customer, evangelize the products, build/run analytics on customer operations and performance
• Work with fellow product managers, marketing and sales to ensure that our products are making our customers successful
• Communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for iQueue (as well as the transfer mechanisms) and coordinate required security and other audits
• Independently manage customer implementations, take ownership of the account after a sales close and make sure that the product is configured correctly
• Establish and maintain strong relationships with key customer contacts
• Monitor customer operations and operational outcomes by using internal dashboards and customer calls, verify that the product is working well on customer sites, and proactively solve problems
• Help refine vision and strategy by continuously educating inbound product managers on your customers’ stories and pain points and contributing detailed feature ideas to the product roadmap
• Educate other functional groups about customer successes and pain points
• Work with marketing on producing case studies, customer videos, etc. and help sales close deals as needed in the capacity of a subject matter expert

Preferred Qualifications

• Experience in working with perioperative environments
• Experience working on healthcare products
• Experience with data or analytics products
• Experience working on enterprise software products

Benefits

• Competitive compensation package that includes base salary, target bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs