Product Management Intern
at PRISM+

Summary

Join our team as a Quality Assurance Engineer and contribute to the development of our smart home application. As a key member of our QA team, you will be responsible for ensuring the quality and usability of our application. You will work closely with our development team to identify and resolve issues, and provide feedback on user interface and user experience.

Requirements

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, Data Science, or a related field
• Strong interest in software development, data analytics, operational support, user experience, customer support, quality assurance, and UI/UX design
• Familiarity with testing methodologies and tools
• Meticulous attention to detail in problem-solving, testing, and UI/UX evaluation
• Effective communication skills, both written and verbal
• Ability to work well in a collaborative team environment
• Eagerness to learn and adapt in a fast-paced, dynamic work environment

Responsibilities

• Create and maintain detailed test plans and test cases based on application requirements and user stories
• Conduct thorough functional testing of the smart home application
• Perform compatibility testing on various devices and platforms
• Collaborate with the development team to ensure proper resolution of identified issues and verify bug fixes
• Evaluate the user interface (UI) and user experience (UX) of the application
• Provide feedback and recommendations to enhance the overall UI/UX design
• Work with the design team to implement UI/UX improvements
• Collaborate with the development team to identify areas for application improvement
• Assist in conducting usability testing and gathering user feedback
• Document and report software bugs and issues for resolution
• Collect and analyze user data to gain insights into application usage and performance
• Assist in developing and maintaining data dashboards and reports
• Contribute to data-driven decision-making processes to improve the application
• Monitor the application's operational performance and availability
• Assist in identifying and resolving operational issues and disruptions
• Collaborate with the IT and infrastructure teams to ensure seamless application operations
• Respond to customer inquiries, requests, and issues related to the application via email, chat, or phone
• Provide clear and meticulous solutions to customer problems
• Escalate complex issues to the appropriate team members when necessary
• Assist in creating user guides and tutorials for the application
• Conduct training sessions for new users to ensure they can effectively use the application
• Maintain comprehensive records of customer interactions and resolutions
• Prepare regular reports on common customer issues, operational status, and suggest improvements
• Handle various ad hoc tasks and projects as assigned by the team or management
• Adapt to new challenges and contribute to the overall success of the department