Product Manager I - Retention and Engagement

Summary

Join Housecall Pro as a data-driven Product Manager focused on driving customer retention and engagement. You will be responsible for maximizing customer lifetime value and deepening their connection to our platform by reducing churn and fostering habit formation. This role requires a strong experimentation mindset, leveraging A/B testing and data analysis to optimize user experiences. You will work to turn casual users into loyal customers, continuously improving user experiences to drive long-term business impact. The ideal candidate is relentlessly curious, excels at data analysis, and can unite cross-functional teams. Housecall Pro offers a generous benefits package and a supportive work environment.

Requirements

• 3+ years experience as a Product Manager with experience in Growth
• Track record of driving A/B experimentation with proficiency designing, executing, and analyzing tests to optimize user flows, features, and experiences
• Experience in analytical tools and methodologies to monitor KPIs, analyze user behavior, and identify trends and key opportunities
• Strong communication skills; ability to present data analysis intuitively and simplify complex insights in order to articulate what matters to a wide range of different audiences
• Passionate about identifying user experiences that drive measurable business impact by synthesizing customer and industry insights and working alongside product design
• Exceptional at uniting teams and actively listening, while confidently leading tough decisions by clearly framing options and their impacts
• Proven success in cross-functional collaboration within highly dynamic and cooperative environments
• Demonstrated ability to drive product growth and adoption, utilizing product management frameworks and best practices
• Skilled at managing multiple projects simultaneously and delivering results quickly and efficiently

Responsibilities

• Drive retention and engagement by making the product indispensable to customers
• Maximize customer lifetime value and deepen their connection to the platform
• Reduce churn and foster habit formation through sticky product experiences
• Leverage A/B testing, behavioral insights, and data analysis to fine-tune feature adoption and ongoing engagement
• Turn casual users into loyal, high-value customers by continuously optimizing user experiences that drive long-term business impact

Preferred Qualifications

• Experience in highly performing product organization
• Experience using ‘growth stack’ tools to monitor and report on KPIs (i.e. Amplitude, Iterable, Tableau, etc.)
• Familiarity with data analysis tools and methodologies relevant to growth metrics
• Previous experience working in a startup or dynamic high-growth environment

Benefits

• Health care insurance (medical, dental, vision, disability)
• Employee assistance program
• 401(K)
• Flexible time off
• Paid parental leave
• Tech reimbursement
• Other company benefits
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off