Product Manager ITIL

Summary

Join PeopleCert, a global leader in assessment and certification, as their new Product Manager for the ITIL portfolio. In this role, you will define and execute the product vision, strategy, and roadmap for the ITIL portfolio, including certifications, learning content, and publications. You will conduct market research, analyze product performance, and prioritize improvement activities. Furthermore, you will collaborate with cross-functional teams to develop and launch new products, manage the testing strategy, and contribute to go-to-market plans. Success in this position requires a bachelor's degree, at least 3 years of product management experience in relevant sectors, and proven success in managing multiple products. PeopleCert offers flexible working conditions, competitive compensation, personal development opportunities, and two free PeopleCert certification vouchers annually.

Requirements

• Bachelor’s degree in marketing, business, or related field
• Minimum of 3 years’ experience in a Product Manager or Product Owner role in one of the following sectors: education, training, professional qualifications (e.g. ACA / CIPD etc.)
• Knowledge of PeopleCert best practices and ideally familiar with ITIL or other similar service or product management certification products
• Proven track record of managing multiple products and delivering successful outcomes
• Demonstrable experience of managing ITIL products through their whole lifecycle
• Familiarity with all elements of product development, from discovery to delivery
• Proven ability to evaluate product feedback objectively, and propose solutions to address business needs
• Strong business/commercial acumen
• Excellent people and management skills to interact with colleagues, cross-functional teams, and third parties around the world
• Problem-solving and analytical capabilities
• Excellent written and verbal communication skills, fluency in English is required (C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)

Responsibilities

• Define and articulate the product vision, strategy, and roadmap for your product set within the ITIL portfolio
• Conduct market research and analysis to identify trends, customer needs, and competitive landscape that will inform the product strategy
• Establish clear product goals, KPIs, and success metrics
• Monitor and analyze product performance, making data-driven decisions to optimize and enhance your products
• Prioritise maintenance and improvement activities for your in-market products, to ensure continued relevance and positive customer experience
• Work proactively and collaboratively with teams across the business to ensure all aspects of product development, launch and in-market support are considered early in the business case and product design phase
• Ensure the successful development and launch of new or updated products
• Participate in all aspects of Product design, including: persona development; full end-to-end user journeys; service blueprints; key content and technical specifications
• Design and manage the testing strategy for all products in development, to ensure they are consistently meeting the needs of our target audiences
• Contribute key elements to the go-to-market plans developed by Marketing, including positioning, key messaging, pricing, and more
• Engage with internal and external stakeholders to secure buy-in and understanding of the product vision

Benefits

• The opportunity to shape globally recognized frameworks used by professionals around the world
• A collaborative, high-impact international team and a purpose-driven working culture
• Flexible working conditions (location and hours)
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Competitive compensation and personal development opportunities
• A global network of professionals and subject matter experts