Product Owner

Summary

Join Mark43 as a Product Owner focusing on GIS capabilities within our CAD team. You will play a vital role in shaping the geospatial components of our dispatch system, collaborating with internal and external stakeholders to ensure our tools support real-time decision-making. This position requires defining the vision and strategy for geospatial features, prioritizing product backlog items, and working with engineering teams to deliver performant and reliable GIS functionality. You will also collaborate with UX/UI designers and customer success teams. The ideal candidate possesses 5+ years of B2B SaaS product management experience and a strong understanding of spatial data and map rendering technologies. Experience with public safety agencies is highly desirable.

Requirements

• 5+ years of experience in B2B SaaS product management
• Experience working on GIS products or geospatial features within enterprise software (ideally related to CAD, emergency response, or transportation)
• Hands-on collaboration with engineering teams on technical product delivery
• Strong understanding of spatial data, map rendering, and routing technologies (e.g., Esri, Mapbox, OpenStreetMap, or similar platforms)
• Exceptional communication skills and the ability to translate technical GIS requirements into clear user stories
• Familiarity with Agile methodologies and the full software development lifecycle
• Engage in appropriate use of the company's electronic information resources
• Become knowledgeable about and follow relevant security policies and guidelines
• Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download
• Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts

Responsibilities

• Collaborate with law enforcement and emergency dispatch teams to understand geospatial needs and workflows
• Act as the primary point of contact for GIS-related feature requests and feedback
• Meet with internal stakeholders to review CAD roadmap priorities and align on GIS enhancements
• Help define the vision and strategy for geospatial features within the CAD product, including dynamic mapping, layers, routing, and address validation
• Prioritize product backlog items based on stakeholder needs, technical considerations, and long-term scalability
• Identify KPIs to evaluate the performance of GIS features in live emergency environments
• Stay current on public safety GIS trends and national standards (e.g., NG911, NENA specifications)
• Maintain a prioritized and actionable backlog of GIS-related user stories and mapping improvements
• Work with engineering teams to define clear requirements and acceptance criteria for spatial data handling, address resolution, and map rendering
• Participate in regular backlog grooming and sprint planning to keep the team aligned on priorities
• Partner with UX/UI designers to create intuitive map interfaces that support high-stress dispatch environments
• Work closely with engineering to deliver performant and reliable GIS functionality across web and mobile platforms
• Collaborate with customer success and support teams to help agencies configure map data layers and ensure adoption of new GIS tools
• Support the development of training materials to help clients onboard and fully leverage GIS functionality within CAD
• Advocate for end-users by regularly gathering feedback and ensuring a seamless map-based user experience

Preferred Qualifications

Experience working with public safety agencies or related fields