Twilio is hiring a
Product Owner

Summary

Join Twilio as a Product Owner, Quote to Cash (CPQ or CLM). Build extraordinary tools and solutions for our rapidly growing Go-To-Market teams. This role requires 2-5 years of product ownership or business analysis experience, 3-5 years of experience with CRM implementation (non-technical OK), Salesforce.com, knowledge of end-to-end process areas within quote to cash with emphasis on quoting, products/pricing configuration, and agreements (CPQ or CLM experience). The position is remote, based in the US and/or Canada but not eligible for San Francisco, CA, Oakland, CA, San Jose, CA, or surrounding areas.

Requirements

• 2-5 years of product ownership or business analysis experience
• 3-5 years of experience with CRM implementation (non-technical OK), Salesforce.com
• Knowledge of end-to-end process areas within quote to cash with emphasis on quoting, products/pricing configuration, and agreements (CPQ or CLM experience)
• Demonstrated ability to document and analyze process flows and to-be gap analysis
• Strong presentation, communication, and facilitation skills
• Experience in owning initiatives and creating alignment across teams
• Success in running project timelines, communicating across business units and driving answers to decisions

Responsibilities

• Use strong customer empathy to be a subject matter expert and trusted advisor for your partner’s operational goals and challenges, defining and getting alignment on policies, process and procedures
• Be the liaison between the business and technical teams, ensuring all business requirements are documented, articulate the ‘what’ and ‘why’, and ensure they are understood by the platform and systems teams
• Analyze and document as-is and to-be process flows to identify gaps that are converted into requirements
• Maintain a complete view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes
• Collaborate with solution architects and development teams to design and build solutions within Salesforce as well as adjacent technologies
• Partner with the end users, platform, and change enablement teams to ensure projects are carried out from end-to-end, including requirements gathering, build, testing, and deployment
• Maintain a quarterly operational roadmap of enhancements for our quoting experience, with the goal of increased operational efficiency and readiness for scale
• Set and measure critical metrics for all initiatives. You know that an initiative doesn’t end when it’s released into production, but rather when your adoption and measurable targets are hit

Preferred Qualifications

• 3+ years experience managing the backlog and processes for Quote-to-Cash function, specifically CPQ or CLM within Salesforce, a big plus
• Experience working within an Agile methodology, Scaled Agile a plus
• Experience consolidating processes and systems from mergers & acquisitions
• Experience collaborating with a global, GTM team, either in sales, marketing or operations
• Familiarity with backlog management tools, Ideation portals, Jira, and Confluence a plus
• Experience partnering with third-party tool vendors and collaborating on feature implementation

Benefits

Competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location