Product Program Manager

Summary

Join Brightspeed's rapidly growing team as a Product Program Manager! This individual contributor role focuses on technical and non-technical program management and JIRA support. You will collaborate with IT and business stakeholders, ensuring program alignment and timely product releases. Responsibilities include leading product strategy development, managing cross-functional teams, and driving program execution. The ideal candidate possesses a Bachelor's degree, extensive program management experience, and strong technical skills. Brightspeed offers competitive compensation and comprehensive benefits, including health insurance, retirement plans, and paid time off.

Requirements

• Bachelor’s degree in Project / Program Management, Business, or related field
• 5+ years of experience managing cross-functional and/or cross team programs
• 4+ years of strong technical experience, preferably in product development or telecommunications
• Successful teamwork experience and demonstrated leadership abilities
• Ability to translate technical terms into plain language
• Excellent client-facing and internal communication skills
• Experience creating C Suite level presentation materials
• Quick learner with excellent written & verbal communication and analytical problem-solving skills
• Solid organizational skills with attention to detail, context switching, and ability to cope with tight deadlines
• JIRA Knowledge
• Confluence Knowledge
• Proficient in Microsoft Office applications
• Proficient in program planning and life cycle development tools

Responsibilities

• Lead the domain to develop and drive Product TSA exit related strategies, requirements, ORT and implementation in alignment with business strategies
• Support the Product Innovation team by managing assigned targeted efforts to completion
• Responsible for aligning cross-functional teams to implement transformational initiatives, ensuring seamless integration and minimal disruption to daily operations
• Primary point of contact for stakeholders, subject matter experts, and business partners for all product programs
• Responsible for program management including resource alignment, plan creation, timelines and tracking; issue escalation and resolution; progress documentation and status report preparation and (metrics, summaries, etc.) communication in both formal and informal settings
• Responsible for identification and delivery of product requirements to IT including Describing the need of the business / customer or the characteristics of the proposed system from the viewpoint of the product or platform’s end user
• Requirements are written in a manner that IT can action
• Product requirements are handed-off to IT according to program timeline
• Aligns product end users to define Acceptance Criteria based off the product requirements including, minimal viable product, go / no go criteria, and contingency planning
• Responsible for driving program execution ensuring high quality and end product meets the measures of success
• Ensures completion of assigned complex programs within budgetary and scheduling guidelines
• Coordinates with IT to review and provide feedback for high level designs and demos
• Partners with training to identify content needs and ensure all end users are properly trained before product deployment
• Drives Operational Readiness in collaboration with Go / No Go facilitation including Verification that product meets acceptance criteria before the general audience deployment
• Cross Functional test plan, timeline, resource management and roles & responsibilities
• Business Validation Testing and Operational Readiness Testing support
• Communication detailing progress, issues encountered, top priority defects and overall health of the product or program
• Go / No Go criteria, facilitation and communication
• Partners with IT to provide product implementation support including: Cross Functional resource management and roles and responsibilities
• Post deployment defect and enhancement management, stakeholder support and training
• Communication of deployment activities, results, outstanding issues, and post deployment handoff activities
• Responsible for delivering continuous improvement, quality, and productivity from the customer / stakeholder’s perspective
• Drive long-term modernization and product advancement planning and execution for Sales (Mass Markets, Enterprise and Wholesale), Operations, Customer Care, Marketing, and Finance programs
• Drive successful execution of product programs in alignment with Brightspeed’s Strategic Long Range Growth Plan
• Partner with business stakeholders to identify, evaluate and prioritize areas for improvement within the product programs, driving modernization, efficiency, speed, quality, transformation, and innovation
• Demonstrated exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the senior most level in the business
• Support management of day-to-day operations of the Product Innovation team including domain program roadmap, executive leadership deck preparation, communication cadences, team meetings, people & culture initiatives, project / program gap coverage, etc

Preferred Qualifications

• Deep familiarity with fiber technology
• Certified Project / Program Management Professional (PMP)-PM or Project / Program Management Degree
• Basic knowledge of SmartSheets

Benefits

• Competitive medical, dental, vision, and life insurance
• An employee assistance program
• A 401K plan with company match
• A host of voluntary benefits
• Paid time off programs