Remote Product Quality & Support Engineer

Summary

EvidenceCare is seeking a Product Quality & Support Engineer to ensure the reliability of applications and collaborate with teams. The ideal candidate will have a Bachelor's degree in a related field, experience in creating and managing ticket queues, writing SQL queries, working with clinical software, and API designs. Benefits include competitive salary, stock options, unlimited PTO, medical insurance, dental insurance, vision insurance, life insurance, a company 401k plan, periodic travel, and frequent company outings.

Requirements

Bachelor’s degree is required. Ideal candidates will have a degree in software engineering, biomedical engineering, information systems, computer science, data science, statistics or other related discipline

Responsibilities

• Collaborate with the Product and Engineering teams to deeply understand product requirements, technology, and expected functionality
• Develop a deep appreciation for both the user experience and the EvidenceCare’s product value propositions
• Take a direct role in the software development cycle and live customer support
• Lead EvidenceCare’s Product Quality efforts by designing and executing test plans
• Take ownership for identifying, triaging, prioritizing and resolving issues, including customer-reported problems
• Engage with customers to not only resolve immediate issues but also to identify insights that can help prevent issues in the future

Preferred Qualifications

Ability and interest in developing new testing frameworks, improving test quality

Benefits

• Competitive salary + stock option opportunities
• Unlimited PTO
• Distributed work environment (hybrid, in-office (TN), and fully remote)
• Medical, Dental, Vision, & Life Insurance Benefit Plans
• Company 401k plan
• Periodic travel, frequent company and team outings to celebrate wins and life together