Production Support Engineer

Summary

Join FastSpring, a leading ecommerce platform, as a Production Support Software Engineer. You will play a critical role in maintaining system stability by resolving technical product issues. This position requires strong problem-solving skills and a deep understanding of system-wide interactions. Collaborate with multiple scrum teams, contribute to architectural improvements, and maintain system reliability. Based in Belfast with remote work options, this role offers a comprehensive benefits package. Maintain flexible working hours to support collaboration with both local and remote team members. Apply effective troubleshooting techniques to resolve issues, and thoroughly document all actions taken.

Requirements

• 3+ years of experience supporting and maintaining Java-based applications , including release support, issue triage, root cause analysis, and implementing or recommending system fixes
• Strong understanding of RESTful services and service-oriented architecture with public APIs
• Front-end experience with HTML, CSS, JavaScript, jQuery , and Angular
• Hands-on experience with unit testing , mocking , and test automation
• Familiarity with Amazon Web Services (AWS) , including EC2, S3, RDS, and DynamoDB; experience with AWS Lambda is a plus
• Experience working in Linux environments ; knowledge of containers and Docker is a plus
• Bachelor’s or Master’s degree in Computer Science or equivalent practical experience

Responsibilities

• Apply effective troubleshooting techniques to resolve issues, and thoroughly document all actions taken
• Collaborate with customer-facing teams to ensure timely and effective resolution of customer-reported issues
• Respond to production incidents and apply continuous improvement practices to drive long-term solutions
• Perform advanced query analysis and troubleshooting using relational databases (e.g., PostgreSQL)
• Build strong relationships and work cross-functionally with stakeholders across multiple teams
• Demonstrate adaptability in a dynamic environment, with a strong sense of ownership from issue identification through resolution
• Participate in design and code reviews to support quality and knowledge sharing across the team
• Maintain flexible working hours to support collaboration with both local and remote team members

Benefits

• Retirement pension match
• 100% employer paid private medical, dental, and vision coverage
• Bi-weekly "FastSpring Friday" half-day
• Work-from-home essentials reimbursement
• Peer recognition programs & awards
• Professional development opportunities & education reimbursement
• Paid parental leave
• Volunteering opportunities & donation matching
• Quarterly employee events