Product Specialist

Summary

Join AlphaSense, a leading company in market intelligence and search, as a Product Specialist. This role combines sales, customer success, and technical support to build relationships with clients and drive adoption of the AlphaSense platform.

Requirements

• Client-facing professional with superior ability to develop rapport with new people and maintain relationships
• Skilled communicator who can engage at any level of an organization
• Energetic and creative individual with natural curiosity, ability to learn quickly, and adapt
• Able to distill and explain complex issues in simple terms
• Intrinsically motivated with ability to contribute to dynamic and entrepreneurial team culture
• Strong time management and task prioritization skills

Responsibilities

• Field support calls, emails, and chats, locally resolving as much as possible
• Port tickets out to appropriate teams when needed and retain position as customer's point person through resolution
• Provide training, customizations, and product consultations to users
• Assist sales in product pitches and demos
• Run trial training calls and communicate value proposition to success
• Identify content that customers are likely to care about and package it for distribution by sales and account management

Benefits

• Performance-based bonus
• Equity
• Generous benefits program