Technical Product Specialist
Nextech Systems
πRemote - Worldwide
Please let Nextech Systems know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join Nextech, a leader in specialty healthcare technology solutions, as a Technical Product Specialist to provide advanced technical services and support for customer-facing defects. This role involves running custom reports, resolving configuration-based defects, and providing pre-development research on those defects requiring product code changes.
Requirements
- 4+ years of experience supporting/developing SaaS B2B products at high-performance with successful outcomes
- Strong experience with database queries and data management
- Practical knowledge of SQL tools, especially Microsoft SQL Server and SQL Management Studio
- Self-motivated and a self-starter with a strong sense of urgency and personal accountability
- Strong application knowledge, understanding how solution functionality works within the context of our technical environment
- Strong analytical skills and proficiency with analytical tools
- Desire to work in a fast-paced, success-driven team environment
- Familiarity with Jira and Agile software development
- A customer-centric approach to problems
Responsibilities
- Perform technical research of customer issues, especially by analyzing data and understanding the associated functionality, and provide context and direction to development teams
- Resolve configuration-based defects and other defects not requiring development
- Manage custom report and data extract requests, delivering for known request types or coordinating new requests with our platform teams
- Bridge technical communication between escalated customers and product development teams
- Act as a technical liaison between Implementation, Development, and Product Management to help identify and resolve high impact issues
- Provide issue coordination across development teams for technical services shared across products
- Develop and maintain an expert level of proficiency in all technical facets of the assigned software solution(s)
- Act as an advocate for delivering Customer Excellence
Preferred Qualifications
- Bachelorβs degree or certification in a technical field related to software engineering
- Prior experience with healthcare operations or IT experience is a plus
- Experience debugging JavaScript and a basic understanding of C#
Benefits
- Employee Assistance Program with free counseling sessions available
- Flexible Time Off: take time off when you need it without worrying about available hours
- 10 paid holidays + 1 floating holiday
- Generous annual bonus opportunity
- ICREATE Employee Recognition Program
- Insurance : Choice of Medical, Dental, and Vision plans
- Wellness Program including discounts on medical premiums
- Health Savings Account
- Flexible Spending Account
- Volunteer Time Off
- 100% Company-Paid Parental leave
- 401(k) with Employer Match
- 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
- Company-Sponsored 529 College Savings Plan
- Corporate Discounts on Retail, Travel, and Entertainment
- Pet Insurance options
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Please let Nextech Systems know you found this job on JobsCollider. Thanks! π