Remote Technical Product Specialist

Summary

Join Nextech, a leader in specialty healthcare technology solutions, as a Technical Product Specialist to provide advanced technical services and support for customer-facing defects. This role involves running custom reports, resolving configuration-based defects, and providing pre-development research on those defects requiring product code changes.

Requirements

• 4+ years of experience supporting/developing SaaS B2B products at high-performance with successful outcomes
• Strong experience with database queries and data management
• Practical knowledge of SQL tools, especially Microsoft SQL Server and SQL Management Studio
• Self-motivated and a self-starter with a strong sense of urgency and personal accountability
• Strong application knowledge, understanding how solution functionality works within the context of our technical environment
• Strong analytical skills and proficiency with analytical tools
• Desire to work in a fast-paced, success-driven team environment
• Familiarity with Jira and Agile software development
• A customer-centric approach to problems

Responsibilities

• Perform technical research of customer issues, especially by analyzing data and understanding the associated functionality, and provide context and direction to development teams
• Resolve configuration-based defects and other defects not requiring development
• Manage custom report and data extract requests, delivering for known request types or coordinating new requests with our platform teams
• Bridge technical communication between escalated customers and product development teams
• Act as a technical liaison between Implementation, Development, and Product Management to help identify and resolve high impact issues
• Provide issue coordination across development teams for technical services shared across products
• Develop and maintain an expert level of proficiency in all technical facets of the assigned software solution(s)
• Act as an advocate for delivering Customer Excellence

Preferred Qualifications

• Bachelor’s degree or certification in a technical field related to software engineering
• Prior experience with healthcare operations or IT experience is a plus
• Experience debugging JavaScript and a basic understanding of C#

Benefits

• Employee Assistance Program with free counseling sessions available
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Generous annual bonus opportunity
• ICREATE Employee Recognition Program
• Insurance : Choice of Medical, Dental, and Vision plans
• Wellness Program including discounts on medical premiums
• Health Savings Account
• Flexible Spending Account
• Volunteer Time Off
• 100% Company-Paid Parental leave
• 401(k) with Employer Match
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Company-Sponsored 529 College Savings Plan
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options